Hello El, as televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings feel free to contact VIZIO support at 844-254-8087.  For top of the line audio performance, you may also look into purchasing a VIZIO Sound Bar, there are several models available with wireless subwoofers for enhanced bass, rear speakers for true surround sound, and our new line of Atmos Sound Bars. 

All tvs are measured diagonally. Please ensure you are measuring from top right to bottom left corner. That is how you measure a tv and that is how the size is determined. This is the universal way TVs are measured.

We're genuinely sorry to learn about the trouble you've encountered. At VIZIO, we take great pride in ensuring our televisions are securely packaged to surpass industry standards, precisely to prevent any mishaps during transit. We encourage you to get in touch with the shipping company and the retailer from which you purchased the TV. They are well-equipped to assist you in filing a claim. Rest assured, we're here to support you every step of the way. Once the issue with the shipping is sorted out, if you have any further queries or need help with your product, our support team is ready to assist you. You can easily reach us by visiting support.VIZIO.com and clicking on 'Contact Us'. Or, if you prefer immediate assistance, the VIZIO Mobile app is at your service. Simply download the app, tap on "Support," and then "Contact Us" to connect with us directly.

Hello nadine, defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.

Hello! I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.