Customer reviews for LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ

Customer reviews for LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ - 50UK6500AUA for

LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ - 50UK6500AUA

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4.5 out of 5 stars

stars1,333 ratings1,306 reviews

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Jan 7, 2025

Jackieu

1 out of 5 stars review

Horrible, broken, ripped off!

Same as other folks, tv screen just shows black and no sound or access to menu. Bought almost 5 years ago too. Absolute piece of garbage - AVOID LG their products are horrible and feel totally ripped off of my hard earned money.

Review from lg.com

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reply from LG Digital Care Team - Diego

Hey there! Your experience matters to us, and we want to help get this sorted out. If your TV screen is showing black with no sound or menu access, it could be due to a power supply or main board issue. Please reach out to us on social media @LGUSSupport or through our customer care team so we can assist you in exploring potential solutions. We're here to help! ^ Diego

Apr 28, 2022

Wit76

2 out of 5 stars review

Great until it wasn't

[This review was collected as part of a promotion.] This TV lasted about 3 1/2 years with moderate use. It wasn't a huge investment, but...now this thing goes into the recycling bin and, really, mother nature is the one losing out.

Review from lg.com

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reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Dec 31, 2018

Timmunki73

5 out of 5 stars review

TV of all Trades of modern technology

[This review was collected as part of a promotion.] This TV has everything modern technology has to offer and then some. Best in class. If you want a excellent TV get this lg TV.

Review from lg.com

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Oct 5, 2023

Dev the Dude

3 out of 5 stars review

Budge TV

[This review was collected as part of a promotion.] Cheap entry tv. Pros: 4k, Dolby Atmos Cons: led bleeding around edges, blacks not deep, speakers weak, slow AI interface

Review from lg.com

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reply from LG Digital Care Team

Hey there! We're glad to hear you are loving the 4K on your LG LED TV. We want to ensure you are getting the most out of your sound and picture quality, and we suggest referring to your owner's manual for more specifications. http://spr.ly/6424ugcN0 ~Tegan

Dec 13, 2020

Marvin 123

4 out of 5 stars review

Connectivity is pretty good

[This review was collected as part of a promotion.] I bought this one to replace my broken TV, I got a good deal and I am impress with all the features . It is my fist smart TV I am amazed with the connectivity.

Review from lg.com

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Jul 26, 2018

Teddy Ruxpin

5 out of 5 stars review

Excellent

[This review was collected as part of a promotion.] Nice picture, great UHD tv for the money. I wouldn't hesitate to buy another. Pretty decent sound for my purposes.

Review from lg.com

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Jan 10, 2019

Louise 69

5 out of 5 stars review

Great picture quality. Great sound.

[This review was collected as part of a promotion.] I bought this tv right before christmas and so far very pleased. Easy for my grandson to set up. Took about 10 minutes.

Review from lg.com

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Aug 30, 2023

levine4200

2 out of 5 stars review

Junk tv

[This review was collected as part of a promotion.] Broke after 4 years - watching a streaming show, screen went blue, and now get no display just blue screen and sound. LG products generally seem unreliable and prone to breaking after a few years

Review from lg.com

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reply from Customer Care

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6424PIhx0 `Tanisha

May 4, 2021

LGisNotGood

1 out of 5 stars review

piece of junk! Never purchasing LG products again

Purchased this device in May of 2019 when I bought my first home. With normal use, this TV didn’t even last 24 months! A piece of junk! I’ll never purchase an LG product again!

Review from lg.com

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reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Jul 21, 2018

Grumpy1too

5 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] It workes as expected. The only negative is the included remote control, which is too small and easy to get lost.

Review from lg.com

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