We're sorry to hear that you feel this way, since our Ultra Soft goes through many quality checks so that you can enjoy using it. We'll be sure to share your comments with our team. We'd also like to mention that the last change we made to our Ultra Soft took place in February 2022, when we introduced a new emboss and softening chemistry. So that we can learn more about your experience, please give us a call at (800) 777-1410 when you can.

We're sorry to hear that you feel this way, Mary. We can assure you that our rolls go through strict quality checks to ensure that they reach you in the best possible condition, and we'd be happy to learn more about your experience. Please give us a call at (800) 777-1410 when you can.