We're sorry to hear that you feel this way. We appreciate you sharing this feedback with us, and we can assure you that we'll be passing your comments along to our team. We haven't made any recent changes to the width of rolls, and we have strict quality controls in place to ensure our rolls reach you in the best possible condition. The last change we made to our Ultra Soft was in February 2020, when we increased the softness. We'd be happy to gather some more details and answer any questions you may have. When you have a chance, please give us at (800) 777-1410.

We're sorry to hear that you feel this way, since our Ultra Soft goes through many quality checks so that you can enjoy using it. We'll be sure to share your comments with our team. We'd also like to mention that the last change we made to our Ultra Soft took place in February 2022, when we introduced a new emboss and softening chemistry. So that we can learn more about your experience, please give us a call at (800) 777-1410 when you can.