We're so beary sorry for your recent experiences with Charmin, La. Please know that all of our Charmin products are made using the highest quality standards and are checked many times during manufacturing- however, there is still a possibility that the product may not be up to the standard we expect. We want you to receive Charmin in its best possible condition, and we're sorry if this is the case. So that we can make this right and report your product details to the Quality team, please give us a call when you can at 1-800-777-1410, M-F, 9 AM to 6 PM EST.