While we're glad that you're enjoying great softness when using our toilet paper, Anne, we're sorry that you're having this experience with it falling apart. We can assure you that we do have many quality checks in place to ensure our Ultra Soft reaches you in the best possible condition, and we'll be sure to share your comments with the rest of our team. As well, we'd like mention that our Ultra Soft is designed to absorb better so that you can use less. We'd be happy to learn more about your experience, so please give us a call at (800) 777-1410.

We're so beary sorry for your recent experiences with Charmin, La. Please know that all of our Charmin products are made using the highest quality standards and are checked many times during manufacturing- however, there is still a possibility that the product may not be up to the standard we expect. We want you to receive Charmin in its best possible condition, and we're sorry if this is the case. So that we can make this right and report your product details to the Quality team, please give us a call when you can at 1-800-777-1410, M-F, 9 AM to 6 PM EST.