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Customer reviews for Backyard Discovery Skyfort II Cedar Swing Set/PlaySet for
Backyard Discovery Skyfort II Cedar Swing Set/PlaySet
4.4 out of 5 stars
stars2,026 ratings1,709 reviews
  1. 5 stars67% (1,364)
  2. 4 stars20% (415)
  3. 3 stars5% (108)
  4. 2 stars2% (34)
  5. 1 star5% (105)
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May 25, 2009
Papa
5 out of 5 stars review

Party playground

This is a great swing set my grandaughter loves it .It was a present for her third birthday. I researched alot of playground sets before deciding on this one. It was a good choice. Although it was a job to assemble it turned out to be well worth the effort. It took me three full weekends to put it together with some help from my wife and friends. We laid all the pieces out and put the matching pieces together. This took time but made it easier to find materials. We purchased the steering wheel and the dagon slide cover. I used 12 -18 inches of pea gravel for the safe zone fall protection and enclosed it with landscaping timbers.It does a good job as well as looking great. The finished project looks wonderful.

Helpful?0ZQF725J43XO13868071648
reply from BYDSales

Thank you for your 5-star review.

Nov 25, 2016
Cathy
2 out of 5 stars review

Not the quality I expected

This was installed last week. The installers did a great job. However, I am very disappointed with the quality of the product. It is fine for small children. At this price point, I thought it would be strong enough for adolescents....not true. If you children are 10-12 or under, it will work. 12 or over...do not bother.

Helpful?0ZQF725J43XO13868071648
reply from BYDSales

Hi, Sorry for the late response. If you need any help please contact our Customer service team 800-856-4445 or email customerserv@backyarddiscovery.com. Thank You

Sep 3, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Kids love it

Kids love it!

Helpful?0ZQF725J43XO13868071648
reply from BYDSales

Thank you for your review! We are so pleased to hear that your kids are loving their Skyfort II Swing Set, and know many more memories and fun times are still to come!

Apr 22, 2015
Justanotherdad
5 out of 5 stars review

Nice setup, kids love it!

At first it seemed overwhelming to build, but once we got all the parts seperated out into their respective piles/buckets, it was pretty straightforward. My father-in-law helped throughout the project. He was the hunter/gatherer for each step and assisted in holding/lifting. Using 5 gallon buckets we placed the hardware and lumber for each step as we went along so there was no break in building. It took us about 2 days working on it for about 8 hours and about 5 hours on the third day. The beginning steps were completed in the garage on day 1 after an evening of sorting the parts the night before. We built the 2 fort walls in the garage also and then started fresh the next day by putting them up. 2nd full day we completed the main fort up to the roof rafters. Day three consisted of finishing the roof panels, crows nest area, and attaching swings, monkey bars etc. Not a bad build overall, but do look carefully the orientation of the pre-drilled holes. We found a few boards upside down or turned incorrectly. We decided to just redrill the holes instead of disassemble and fix the orientation. Helpful tools to speed up the build, impact driver, buckets to place small parts in while outside, pizza for those hungry moments.

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Nov 5, 2023
Dont Jerk Me Around
1 out of 5 stars review

Good product, terrible customer service

We bought this playset about 8 weeks ago. I've bought a playset from Backyard Discovery before and we were very happy with it. I built it myself. So I knew what I was getting into for assembly. This time we decided things are a bit too busy right now and paid for the assembly service. Well it's been one of the most frustrating and infuriating experiences. Go Configure is the company that will build your playset if you pay for assembly. As long as they are doing things I would steer clear. We accepted the initial five week wait time for a scheduled assembly to happen but when the day came the technician refused to show up and canceled on the day of. We gave them one more chance and two weeks later the day came for assembly and the technician again canceled without informing us. I want to stress that this was all treated as normal operating procedure by the admin staff at Go Configure. This was just something that happens daily. I'm sick of being jerked around and just requested my 750.00 back from Sam's Club instead. I'd rather build it myself than let it sit in boxes for weeks. Anyways, I'm prepared for a 40-50 hour build. My recommendation is to take your time and contact backyard discovery immediately if you find any missing or damaged items. And use a water protection sealant coating every year to extend the life of the product. And finally, don't pay for assembly.

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reply from BYDSales

Hello- Thank you for taking the time to leave a review. I am so sorry to hear the 3rd party installer let you down. I am glad Sam's Club was able to refund you the install portion and you got your put together. We hope your family is enjoying their new swing set, and I will pass your feedback along to Go Configure as this is not the customer experience we want for our customers.

Oct 17, 2020
pappy Coze
5 out of 5 stars review

great playfort

We bought this Skyfort 2 at Sams Club this summer when it was on sale and I think it was a great bargain It did take awhile to put together but we expected that It was built at our son s and his wife s house for their 2 daughters 1 is 5 and the other is under 1 so it will be in use for years to come I went over a couple days each week for 2 wks and they would work at it some evenings after work We unpacked the boxes and organized the pieces by letter and number onto a big tarp I strongly reccomend doing that because there is alot of pieces also the same with the hardware All the pieces were there and all were marked and in good condition same with hardware the directions were very good except some of the pictures i had trouble with the orientation meaning what side am i looking at it from But overall a very well put together package It seems certainly strong enough for these kids to play on for years to come and the cedar wood looks nice

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reply from BYDSales

Thank you for your amazing review! We greatly appreciate your personal feedback and experience. We are glad that your family is enjoying the Skyfort II and know that your children will make plenty of memories over the years!

Jul 27, 2021
Me
5 out of 5 stars review

Verified Purchase

Love this!!

So much fun bundled in one package! The set up was seamless and it was a great experience. I would recommend to anyone!

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reply from BYDSales

Thank you for your 5-star review.

Nov 28, 2021
Disappointed in Florida
2 out of 5 stars review

Poor Quality

Bought in May of 2020, as of Nov 2021 I am considering dismantling. Stain already faded and boards wont stay screwed in. I am afraid at this point of its integrity.

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reply from BYDSales

I sincerely apologize about the challenges you've had with your Skyfort II. Please reach out to our Customer Advocate Team at 800-856-4445 Monday-Sunday between 8a-6p, CST so that they can assist you with getting that product up and running per manufacturer's specifications.

Apr 1, 2020
Beckyndoug
5 out of 5 stars review

Verified Purchase

Great for the kids

Not bad

Helpful?0ZQF725J43XO13868071648
reply from BYDSales

Thank you for your 5-star review.

Aug 25, 2022
Joel N
5 out of 5 stars review

Verified Purchase

Just incredible

Just incredible

Review from backyarddiscovery.com
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