We bought this for our granddaughters. The set looks great and they love it. The slide is a little too bumpy and on the last hump in the slide sends her flying. The slide design could use some work. The directions could have been more descriptive. The directions could spell out the orientation of the predrilled pieces of wood. Pay close attention to the predrilled pieces of wood and that they are placed correctly during assembly.

Bought this play set and the kids are happy we did.it was just as ordered and a great bargain. It came quickly, took a couple of days to put together, a lot of parts!! If you have never assemble any thing like this before ask for help,instructions are pretty good but still a lot of parts

We bought the play set online and decided to have the installation included due to our busy work schedules. The play set arrived about a week after we purchased it. I was contacted and set up a time to have it installed the following week. On the day of the appointment I received a call that they needed to reschedule after the time they should have already been there. They did not offer any explanation as to why we were not contacted earlier or why it needed to be rescheduled. We were not happy as we had already made arrangements to be home. The installation was scheduled two more times after that. After a month of having the boxes sit in my garage it was finally installed. The installer was very polite and worked efficiently. The playground set is a big hit and my kids love it. The material is very sturdy and seems like it will last awhile. I was a little worried after reading other reviews and seeing some people received bad materials or complaining that it was cheaply made, but for our play set I couldn't disagree more. While I think the customer service department that schedules installation needs to get it together, I was very satisfied with the play set and the installer so I'm still giving it 5 stars.

It definitely took some time to put together but if you download the app it has really good pictures and details to break it down easily. My only complaint is that it would have been nice if they were boxed in order of assembly. Best to double check every box with the provided inventory sheets and layout before you start anything. Outside of that all the kids love it.

The number of hours to build the playset is about 20 hours x 2 contractor skilled men. Overall, we like the playset, however, the lumber is thin, leaving us question how long before certain parts of the playset will break. It is something a diligent person will take care of before it becomes a problem and completely breaks down. It is obvious that the lumber and hardware were skimped to save cost in manufacturing parts.

I purchased this and decided against paying the $600 for them to Install it. Some friends and I put it together, and I was very disappointed with the quality of the wood. It would split in some places when putting the bolts or screws in. It had quite a few places where there were knots in the wood. Not to mention the majority of their predrilled holes, did not line up like they were supposed to. I was very disappointed in the quality after spending $1700 on a swingset.

This is a very nice play set. The directions lack a little on detail and you need at the very least two people. Not so much that anything is heavy but just to help keep parts coming and double checking your placement. Trust me there are a LOT of parts. If you have someone to keep the sections in order and ready when needed the project goes a lot faster, but still plan for two FULL days at a minimum.

We bought this for our grandchildren and they love it! It does take a few days to assemble, but the instructions are easy to follow and the pieces clearly labeled. With all the hardware sorted and labeled it was no problem to find what was needed. We have already recommended this to a friend.

Positives: 1. Large playset 2. Nice details 3. Good instructions 4. BILT App is very nice for additional information - critical in some cases to understand Pilot hole orientation Negatives: 1. Set is Cedar - light weight and fragile compared to other lumber making boards easily damaged or cracked 2. Some portions of instructions require using App to fully understand 3. Re-ordering of some instruction steps wood make assembly easier. 4. For certain steps, pieces of the same kind are in multiple boxes making for challenging searches since many planks look the same. My build / assembly experience is moderate to high and the set took 33hrs to assemble by myself with nearly 25% of that attributed to lengthy times searching for parts. The most critical tools for this project are a high quality drill driver and a rubber mallet. There are hundreds of fasteners and T-Nuts to the unit. Downloading the instructions and or the BILT app is advised to fully appreciate the amount of work required. Overall for younger kids to play on, it serves its purpose. However, if the materials were if higher quality, there could easily be a large reduction in parts and increased durability. If I had to choose again, I’d look for something made with heavier materials.

I got this for my daughter for Christmas and it took me about 20 hours to put together. I was able to do some of the first steps in the garage before starting the main structure. Everything lines up really well and ended up being a really easy build.