Thank you for your feedback regarding our Air Wick product. We'd love to learn more about your experience. When you have a chance, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005402116, and we would be happy to assist you further.

Hi, we’re sorry to hear about your experience. For such instances, Air Wick has created straightforward troubleshooting steps to help your Plug-In get back into working order. First, unscrew the cap from the fragrance bottle and insert it upright into a warmer until a "click" can be heard. Then, plug into the outlet upright with a refill bottle on the bottom. As the manufacturer, we'd like an opportunity to speak with you personally and further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000602698, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!