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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 21-30 of 168 reviews
Apr 20, 2026
Angel The Great
5 out of 5 stars review

Great mattress

I first slept on this mattress at my friend's house in her guest room. I had a wonderful ngihts rest. I had recently purchased a mattress of my own. But after trying sleeping on this mattress, I had to return my previous purchase. This mattress is a 10 out of 10.

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Apr 21, 2026
Willow M
4 out of 5 stars review

A good night's sleep but no significant cooling

I waited a week to write my review so I could evaluate the features and comfort of the mattress. Before you buy, consider the height of the mattress. Options are 9” or 14”. I opted for the 14”, not realizing it is too tall for me to sit on the edge and put my shoes on. There were no unpacking instructions. The box was heavy and bulky-definitely needed two people to maneuver it in to place. The mattress info in minutes and we were able to sleep on it the first night. I find the mattress very comfortable. I am sleeping through the night, unlike my old mattress when I would toss and turn. I don't notice the “cooling” feature - temperature feels the same as my 8 year old mattress. Overall, I am happy with it.

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Apr 21, 2026
Lesaluv
5 out of 5 stars review

Great option and best of both worlds! Heavy lift!

Thos mattress is great! I chose the hybrid because I've been sleeping on a memory foam mattress for a few years and it's starting to wear out. This one has memory foam and springs ans can be used with several types of bed frames ( I have a platform bed). It's pretty thick so i believe any sleeping style could find a good spot. You don't necessarily need a boxspring like a regular mattress so that saves you some money. Also, be ready for a 2 person lift.. it weighs over 100lbs!!!

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Apr 29, 2026
TI
5 out of 5 stars review

Great Support and Comfort, but Strong Initial Odor

I've been sleeping on the Member's Mark Hotel Premier 14” Hybrid Mattress (medium firmness), and the difference has been incredible. Before switching to this mattress, I was using an old spring mattress and waking up every morning with severe back pain—it was even difficult just to get out of bed. After the very first night on this one, I woke up completely pain-free. I've now been sleeping on it for several nights, and that relief has continued. I'm consistently waking up without any discomfort and can get out of bed easily again. The medium firmness is exactly what I was looking for—not too soft and not too firm. My previous mattress was a pillow top, and this feels much more supportive while still being comfortable. The only downside is the smell when you first open it. There's a strong, unpleasant odor at first. It does fade over time, but even after a week, there's still a slight smell lingering. Also, be aware that the mattress is quite heavy. I have a king size, and getting it up the stairs was a challenge—it's definitely a two-person job. Overall, if you're dealing with back pain and need a supportive yet comfortable mattress, this one has been a great fit for me.

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Apr 16, 2026
KHall89
5 out of 5 stars review

Amazing Mattress

This mattress is AMAZING! It is medium firm and I was a little skeptical at first because I typically only buy firm. It was easy to unfold. I loved it came wrapped twice with plastic so it doesn't just fly open as soon as you start to unpack it. The mattress is plush and you would think you are going to sink in but when you lay on it, it hugs your body. It provides so much support and is extremely comfortable. This is an absolute must buy. It is definitely a 10/10

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Apr 19, 2026
Christina
5 out of 5 stars review

Comfortable Mattress

The Member's Mark Hotel Premier 14-inch Hybrid Medium Queen mattress is a great choice for anyone looking for comfort and value. First, it offers excellent support with the hybrid design with coils and memory foam, helping keep your body aligned while you sleep. Second, the cooling gel technology keeps the mattress comfortable throughout the night, preventing overheating and no sweaty feeling like older versions, we have had in the past. Finally, it provides a perfect balance of softness and firmness, making it ideal for a variety of sleep positions and ensuring a restful, comfortable night's sleep. Definitely considering transitioning the rest of the house to these for the rest of the family.

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Apr 18, 2026
Tamara
5 out of 5 stars review

Just Right

Take the time to allow your mattress to expand to its original size. Once you allow this you will have an amazing mattress. I love soft and my husband loves firm, this mattress falls just right for us both. This is a hybrid so you get an amazing level of comfort with the memory foam. It also works on the sleep bed frames that adjust, great investment.

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Mar 16, 2026
Texas Papaw
4 out of 5 stars review

Verified Purchase

Great deal

The mattress was ready for use by the first night. After years on a firm Purple bed, this medium seems very soft but my wife loves it. I weigh 100 lb more than her. Overall it’s a high quality product at an excellent price.

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Apr 16, 2026
Maggie
5 out of 5 stars review

Good Value comprable to other brands

I think the mattress a good value overall. It feels slightly softer than expected for a medium, but still offers solid support once you're settled in—comfortable without feeling too plush. I alr3ady havw a hybrid mattress but the zip-off top is a great feature and makes cleaning much easier than most mattresses. Setup was simple, though it's heavy, so it helps to have another person when moving it. 72 hours to fully expand is recommended. There was no chemical smell after opening, even though the packaging mentioned it.

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Apr 15, 2026
Ddasan
5 out of 5 stars review

Real msdium softness

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

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