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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 61-70 of 194 reviews
Nov 28, 2025
Gator
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Feb 4, 2026
Jamielee
1 out of 5 stars review

Terrible quality

I’ve been trying to buy a mattress for 3 years. I’ve bought memory foam and I hate it due to it making my hips hurt and I sink so far down into the bed I have to climb out. I thought this would be a good choice as it’s hybrid. No. I got it in a box all rolled up. Opened it and let it expand. I bought the ultra plush thinking it would be perfect. It has a zip cover on it and there was tons of slack like it was missing 1/4 of the mattress. The springs were sticking out really bad. I slept on it two nights and it caused horrendous back pain. I happened to have another 3inch memory foam mattress from a camper van I sold. I forced that mattress into the zip cover and I have salvaged it. No way was I going to try to return this as I would have probably had to haul it over an hour to my nearest Sam’s Club. But it was NOT worth the over 400$ I spent on it. I do not recommend.

Helpful?56MNVX2X80RL13867369080
Feb 20, 2026
Todd
1 out of 5 stars review

Run and Hide

Avoid at all costs. Mattress started to break down within weeks. And now I am dealing with customer service and that is a useless and extremely exhausting experience. Return started on 2-9 and it is 2-20 and I am still waiting for a call from the carrier. Have called Sam’s Club 5 times now and each time am told ATI will contact you in 24 to 72 hours. Do not buy a mattress from Sam’s. Quality is garbage and customer service is even worse!!!!

Helpful?56MNVX2X80RL13867369080
Jun 8, 2026
SweetPea
3 out of 5 stars review

Verified Purchase

misleading size

This is not a true Queen size. Smaller

Helpful?56MNVX2X80RL13867369080
Jun 20, 2026
Chloe
1 out of 5 stars review

WHERE IS THE REST OF MY BED?

This bed is not a King size mattress- it is too short in length and too short in width, now I have gaps all throughout my bed frame. I wish I would have looked at the bad reviews first. It took forever to arrive as well - there were so many bad instances when ordering and receiving this bed. DO NOT BUY

Helpful?56MNVX2X80RL13867369080
Sep 28, 2024
Brenda
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

I really love this mattress the bad thing is i dont want to get put of bed. It is very heavy which almost impossible to pick up to tuck sheets under.

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi Brenda - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 23, 2024
KK and JJ
5 out of 5 stars review

Verified Purchase

Very good mattress!

We find this mattress to be very comfortable and supportive. The price is very good too! King size with medium firmness is what we purchased.

Helpful?56MNVX2X80RL13867369080
reply from Performance Sleep Products

Hi KK and JJ - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 23, 2026
Paul
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

Helpful?56MNVX2X80RL13867369080
May 21, 2026
Colorado Review
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?56MNVX2X80RL13867369080
Jun 18, 2025
Chad
5 out of 5 stars review

Verified Purchase

Great Mattress

Hesitantly bought this bc we couldn't lay on one before purchase but great mattress. Always had plush coil mattress before but wife and I love this mattress...especially for the cost. Would definitely recommend!

Helpful?56MNVX2X80RL13867369080
reply from Member's Mark Team

We are thrilled you and your wife love our hybrid mattress, Chad! Thank you for the 5-star review and recommendation!