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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 101-110 of 223 reviews
Sep 16, 2024
Reviewer name: Houston family 2024
5 out of 5 stars
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

Helpful?30AH1NYCYB8Y13867369080
reply from Performance Sleep Products

Hi Houston family - We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

May 25, 2025
Reviewer name: GG
3 out of 5 stars
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

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reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Jun 13, 2026
Reviewer name: Norbert
4 out of 5 stars
4 out of 5 stars review

Excellent and comfy mattress with a slight flaw

We got the medium for my son who's moving out. The mattress itself is super nice and comfy. The top is squishy which is great and what he wanted, but with some firmness. The only issue is that one side does not expand to the height of the other. We keep the smaller side at the foot of the bed. I measured and one part is at 13.5" while the other is at 13", so not quite the 14" advertised. This leaves the covering a little loose. I believe the unevenness is due to it being rolled and the inner part that is compressed the most has been comprimised.

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Dec 13, 2024
Reviewer name: historyf24
2 out of 5 stars
2 out of 5 stars review

Comfy but not the right size.

Ordered the medium Cal King mattress. Seemed like a very comfortable and solid mattress. Inflated very quickly. I like a firmer mattress and this one was just a little soft for me but a good compromise with my wife who likes a softer mattress. However, noticed almost immediately though that the bed was short. A Cal King is supposed to be 84 inches long. This one was about 80 1/2 inches long. Literally the size of a regular king and was way short for the bed frame. I let it sit for almost a week, never got longer. Not sure if it was a defect or that's just the size they made it. Returned.

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reply from Performance Sleep Products

Hi - We are very sorry to hear that you had to return your mattress due to a sizing in length defect. We hope that your return process was hassle-free with our 100% Member's Satisfaction Guarantee.

Sep 27, 2025
Reviewer name: Lesley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Guest room mattress purchase

Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.

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Jun 26, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible mattress, no positives

Absolutely awful. The bed itself is so heavy to move. It gives far too much. This review is being written a month after owning it. I usually give a bad time for my body to adjust. It feels like a marshmallow, no support at all. Some may like a hybrid foam, this is not for us. Worst investment we could've made.

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Dec 31, 2024
Reviewer name: 1fastmax
5 out of 5 stars
5 out of 5 stars review

Very Comfortable- Twin XL Firm

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

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May 2, 2026
Reviewer name: Tami
4 out of 5 stars
4 out of 5 stars review

love the mattress but 4 stars because the cover is so slick we actually removed it to get the sheets to stay on. sams find a less slippery cover! i would buy again knowing i would be replacing the cover instead of trying to make it work as is. still very affordable.

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Mar 2, 2026
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

"Hotel Premier" Experience… If That Hotel Is a Ha

Where do I even begin with the Member's Mark Hotel Premier 14" Hybrid Mattress? Let me start by saying the word "Premier" is doing some very heavy lifting in that product name — unlike the mattress itself, which can't even support a small child without swallowing them whole like some kind of foam-padded Venus flytrap. I've slept on air mattresses at 2 a.m. after Thanksgiving dinner that offered more structural integrity than this thing. Calling it a "hybrid" is generous — it's a hybrid of disappointment and regret. Fourteen inches of mattress and somehow every single one of them is useless. My kid sits on it and practically disappears into the abyss like it's a memory foam black hole. The only thing this mattress is firm enough to support is my growing resentment toward Sam's Club. Speaking of which — let's talk about that famous "Satisfaction Guarantee." You know, the one proudly plastered across their website and membership materials? Turns out it comes with a silent asterisk that reads: unless it's this mattress, in which case, good luck and may God have mercy on your spine. I tried to return it and was met with more resistance than the mattress has ever provided my back. Apparently "100% Satisfaction Guarantee" is more of a vibe than an actual policy. So here I am, stuck with a $400 slab of lies, sleeping like I'm suspended over a pit of marshmallows, wondering what I did to deserve this. If you're looking for a mattress that functions as a mattress, keep scrolling. If you're looking for an oversized, overpriced dog bed that will also teach you a valuable lesson about reading the fine print — this is your guy. Would not recommend to my worst enemy. Would recommend to my neighbor who keeps parking in my spot.

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Jun 8, 2026
Reviewer name: DIANA
3 out of 5 stars
3 out of 5 stars review

Slip sliding away!

I absolutely hate the cover on this mattress! It's so slick the sheets have a hard time staying on and I feel like it moves every time I do at night. I don't feel like the mattress ever fully expanded especially one corner so the cover is also too lose. I got the twin firm, as far as sleeping it's satisfactory. The fact the cover zips off to wash is a great feature but please use better quality fabric!

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