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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 81-90 of 199 reviews
Jul 25, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Not king sized

Read all the one star reviews and then read them again. This is not a good mattress, certainly not a luxury mattress. The size is not a true king size even though measurements are given. That means it doesn’t fit a king frame nor will king sheets fit right. And it’s not that comfortable. Good luck if you decide to buy it anyways.

Helpful?56MNVX2X80RL13867369078
May 2, 2026
Tami
4 out of 5 stars
4 out of 5 stars review

love the mattress but 4 stars because the cover is so slick we actually removed it to get the sheets to stay on. sams find a less slippery cover! i would buy again knowing i would be replacing the cover instead of trying to make it work as is. still very affordable.

Helpful?56MNVX2X80RL13867369078
May 23, 2026
anonymous
4 out of 5 stars
4 out of 5 stars review

overall worth the buy.

Bought roughly 6 months ago, full FIRM mattress. Allowed this to "inflate" for 72 hours before sleeping on it. I am 5'6" roughly 200 lbs and tend to sleep on my stomach and back. I rotate the mattress every 4-6 weeks. Measures at roughly 13-13.5 inches after the 72 hr period which I consider close enough to the description. Initially felt it was too soft for me, however I think it matches the "firm" description when compared to other hybrid/memory foam mattresses. So far I don't have an indention where I sleep, but I do think the regular rotation is making a difference there. I would certainly buy this again; I have recommended it to my friends since buying. Only gave 4 stars because it does get a bit warm as the night goes on which again may be par for the course when it comes to memory foam mattresses.

Helpful?56MNVX2X80RL13867369078
May 21, 2026
Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?56MNVX2X80RL13867369078
Jun 6, 2026
kmcmurray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

queen mattress

For the price this is surprisingly comfortable. I got the medium firmness which was a little softer than I expected

Helpful?56MNVX2X80RL13867369078
Jun 13, 2026
Norbert
4 out of 5 stars
4 out of 5 stars review

Excellent and comfy mattress with a slight flaw

We got the medium for my son who's moving out. The mattress itself is super nice and comfy. The top is squishy which is great and what he wanted, but with some firmness. The only issue is that one side does not expand to the height of the other. We keep the smaller side at the foot of the bed. I measured and one part is at 13.5" while the other is at 13", so not quite the 14" advertised. This leaves the covering a little loose. I believe the unevenness is due to it being rolled and the inner part that is compressed the most has been comprimised.

Helpful?56MNVX2X80RL13867369078
Nov 23, 2024
KK and JJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very good mattress!

We find this mattress to be very comfortable and supportive. The price is very good too! King size with medium firmness is what we purchased.

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi KK and JJ - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 6, 2025
CW
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

To Soft

Returning this as soon as my new one arrives….this is not a good mattress for a bad back or neck. It is to soft for me.

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We are sorry to learn the mattress is too soft for you, CW. Please know you can return or exchange the mattress with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Sep 28, 2024
Brenda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

I really love this mattress the bad thing is i dont want to get put of bed. It is very heavy which almost impossible to pick up to tuck sheets under.

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi Brenda - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Aug 4, 2026
Bo
1 out of 5 stars
1 out of 5 stars review

Don't buy this

This is the first time I've bought something from Sam's that was not as advertised, defective, and poorly made. Very disappointing...and it's taking a long time to return it.

Helpful?56MNVX2X80RL13867369078