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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 191-199 of 199 reviews
May 29, 2025
Ghostbusters
3 out of 5 stars
3 out of 5 stars review

Hybrid Ghostbed vs. Hybrid Premier Hotel Mattress

You get what pay. Sam's Hybrid Premier Hotel mattress is cheaply built. In comparison to Ghostbed with foam surrounding the coils, no foam surrounding the coils on Sam's premier Hotel mattress.Firm is not firm but medium when compared to other hybrid mattress

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We're sorry to learn you are unhappy with your mattress, Ghostbusters. To clarify, our innerspring system features hundreds of individually wrapped coils providing long-lasting support. The pocketed coil design reduces motion, provides edge support for a more restful sleep. As a reminder, you can exchange or return your mattress for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Jan 21, 2025
Brett 6179
5 out of 5 stars
5 out of 5 stars review

Very good mattress

Only used a few nights but very happy with the medium king. Not too soft. Not too firm. Expanded evenly to over 14 inches in less than an hour. Seems to be made with quality materials. Packaging was very good as well. Mattress is heavy in weight. Will update if rating needs to be changed.

Helpful?56MNVX2X80RL13867369078
Oct 14, 2024
Dabo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Matters's firmness' rating

did not find information on the mattress stating if it was med or firm mattress, ordered firm

Helpful?56MNVX2X80RL13867369078
Jun 23, 2025
Joe
5 out of 5 stars
5 out of 5 stars review

Surprisingly Comfortable for a low cost bed.

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

Thank you for the 5-star review, Joe!

Oct 14, 2024
RJE
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Matress

We love this mattress, not too hard and not too soft.

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi RJE - <br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jan 3, 2025
Dude
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great sleep

Can't wait for bedtime now!

Helpful?56MNVX2X80RL13867369078
May 9, 2025
Rick
1 out of 5 stars
1 out of 5 stars review

Would be a zero if possible

No accountability. Ship date is not accurate. Now won't cancel/refund until it ships. Seriously. The issue being it won't ship and we cannot get refunded until it does. Do not purchase!

Helpful?56MNVX2X80RL13867369078
reply from Member's Mark Team

We are sorry for this experience, Rick. If you would, please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Mar 23, 2025
Paul
5 out of 5 stars
5 out of 5 stars review

Great choice

Bought the Cal-King/medium level. LOVE IT!!!

Helpful?56MNVX2X80RL13867369078
Nov 3, 2024
Arnold
1 out of 5 stars
1 out of 5 stars review

Poor quality

Junk

Helpful?56MNVX2X80RL13867369078
reply from Performance Sleep Products

Hi Arnold -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds