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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 181-190 of 223 reviews
Nov 22, 2025
Reviewer name: Michelle
5 out of 5 stars
5 out of 5 stars review

Love it!

Pleasantly surprised with this mattress. I was skeptical to purchase a box mattress but I'm definitely glad I did. The medium firmness is great to sleep on. We let it set up for 2 full days and it's so comfortable, soft and cool.

Helpful?30AH1NYCYB8Y13867269452
Nov 21, 2025
Reviewer name: Karen
3 out of 5 stars
3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

Helpful?30AH1NYCYB8Y13867269452
reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Dec 7, 2024
Reviewer name: Tracey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value and sleeps well.

Only had a couple of weeks now, with the price you can’t beat the value. We replaced a fairly new expensive mattress with this one and this one sleeps 10x better.

Helpful?30AH1NYCYB8Y13867269452
reply from Performance Sleep Products

Hi Tracey - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Feb 15, 2026
Reviewer name: Patrick
2 out of 5 stars
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

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Apr 12, 2025
Reviewer name: CB
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice and Affordable for a Hybrid.

This is a pretty comfortable bed. More on the firm side, but not too firm. I don’t feel like it fully expanded as I can grab some of the fabric on the edges of the bed. It’s covered by a mattress pad and bottom sheet so it’s not a real big deal.

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Dec 29, 2025
Reviewer name: Tom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleased

Happy

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Feb 12, 2026
Reviewer name: Eric B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Its a little more than medium but sleeps great

Very firm but great

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May 16, 2025
Reviewer name: Carol
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

Love it

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reply from Member's Mark Team

We're thrilled you love your new mattress, Carol! Thank you for the 5-star recommendation!

Nov 24, 2024
Reviewer name: Panda
5 out of 5 stars
5 out of 5 stars review

Comfortable and supportive

This mattress compares to one we spent several thousand on with a black cover. It is incredibly comfortable and supporting. I was worried about it only having a few reviews but that's probably because people are too busy sleeping on this awesome bed. Unpacking was easy. You will need help carrying it upstairs, but otherwise just fine to do with one person. We also got the zinus base here at Sam's and it supports this bed and it is quiet!

Helpful?30AH1NYCYB8Y13867269452
reply from Performance Sleep Products

Hi Panda- We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 10, 2026
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Medium feels softer than soft.

Medium feels softer than soft - have to return in person to avoid shipping fees.

Helpful?30AH1NYCYB8Y13867269452