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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 91-100 of 194 reviews
Dec 16, 2025
GLC
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

Helpful?56MNVX2X80RL13867269452
Feb 15, 2026
Kathryn
2 out of 5 stars review

Uncomfortable

I really wanted to like this mattress, but unfortunately it was not very comfortable. Biggest thing is that it retained heat and it kept me burning up throughout the night. Thankfully Sam’s Club has a great return policy and was able to help me return the mattress. So, I appreciate that!

Helpful?56MNVX2X80RL13867269452
Jun 11, 2026
Gayla
5 out of 5 stars review

Verified Purchase

Comfortable mattress

Very comfortable

Helpful?56MNVX2X80RL13867269452
Mar 14, 2026
MICHAEL
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?56MNVX2X80RL13867269452
Sep 13, 2025
Cat
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

Helpful?56MNVX2X80RL13867269452
May 23, 2026
anonymous
4 out of 5 stars review

overall worth the buy.

Bought roughly 6 months ago, full FIRM mattress. Allowed this to "inflate" for 72 hours before sleeping on it. I am 5'6" roughly 200 lbs and tend to sleep on my stomach and back. I rotate the mattress every 4-6 weeks. Measures at roughly 13-13.5 inches after the 72 hr period which I consider close enough to the description. Initially felt it was too soft for me, however I think it matches the "firm" description when compared to other hybrid/memory foam mattresses. So far I don't have an indention where I sleep, but I do think the regular rotation is making a difference there. I would certainly buy this again; I have recommended it to my friends since buying. Only gave 4 stars because it does get a bit warm as the night goes on which again may be par for the course when it comes to memory foam mattresses.

Helpful?56MNVX2X80RL13867269452
May 29, 2026
Stephan
2 out of 5 stars review

Arrived with defects

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

Helpful?56MNVX2X80RL13867269452
Jun 12, 2025
Nicely made
4 out of 5 stars review

Verified Purchase

Very comfy

We needed a new mattress and after shopping around and for the price, we decided on this mattress. We are very satisfied and it was a great choice.

Helpful?56MNVX2X80RL13867269452
reply from Member's Mark Team

We're so glad you are satisfied with the mattress we appreciate your great rating and recommendation!

Jan 3, 2025
Ann
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?56MNVX2X80RL13867269452
Sep 25, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

Never Received Orders — TWO OF THEM

I ordered this mattress TWICE and it was never delivered. Some of the excuses were that it was too hot to deliver, our address doesn’t exist, shipment was damaged in transit, etc.

Helpful?56MNVX2X80RL13867269452