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Customer reviews for SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA for
SAMSUNG 65" Class Q60B-Series QLED 4K Smart TV - QN65Q60BDFXZA
4.6 out of 5 stars
stars
1,225 ratings1,145 reviews
  1. 5 stars78% (953)
  2. 4 stars15% (181)
  3. 3 stars3% (40)
  4. 2 stars1% (15)
  5. 1 star3% (36)
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Showing 21-30 of 1,145 reviews
Oct 5, 2022
Jamesdislikesads
2 out of 5 stars
2 out of 5 stars review

Great TV minus the ads forced onto it.

[This review was collected as part of a promotion.] The TV quality is good but the major issue is that it had ads that you cannot remove. You can reduce them slightly but you have no choice but to suffer from ads being forced onto you on a product you already purchased. The TV itself is good for pictures, sound, and gaming and pairs nicely with the Samsung sound bars. But the biggest dissapointment is the annoying ads.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
May 24, 2022
Angelfbs0713
5 out of 5 stars
5 out of 5 stars review

This Samsung TV is a must have Product

[This review was collected as part of a promotion.] My Samsung TV is one of the best choices that I have made! I have another TV brand and the picture performance is nothing compared to my beautiful Samsung QLED TV. The colors are very crisp and clear. I use my Samsung TV to stream, sports and while watching newly released movies because my Samsung has such a great audio it's like we're sitting right on the set being filmed. Having great lighting because of its brightness.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Oct 5, 2022
Anonymous
5 out of 5 stars
5 out of 5 stars review

Best TV ever

[This review was collected as part of a promotion.] I originally had a QLED 65 INCH and loved the SAMSUNG brand so much, I saved up and got my dream smart TV. The SAMSUNG Q60B 85 INCH TV. Man, this TV does anything and everything you want. I swear, I learn something new everyday on this cool TV. I strongly recommend this TV for anyone who can handle this 85 INCH monster. Russ L.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jun 16, 2022
NorthwestHarris
4 out of 5 stars
4 out of 5 stars review

Great picture - marginal remote

[This review was collected as part of a promotion.] Most reviewers say the same thing about this Samsung series - good to great picture but a less than remarkable remote. We have adjusted to the nuances of using a numberless remote. But the remote and the TV simply do not communicate well. A remote from the 1980's did a better job of actually getting the TV to take an action than this 2022 model. You can push the back button as often as you wish but any streaming service will simply ignore the signal. No matter where you hold the remote relative to the front lower edge of the screen. Nada. We often have to turn the TV off to get the functionality back, if then. So great picture. Set your expectations for the remote function as low as the pre-80's, and you should be ok.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

NorthwestHarris, I’m sorry to hear your Q60B TV’s remote is not working as expected. If you press any key on the remote and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote: 1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset. 2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow. 3) The ENTER key is the button in the center of your directional ring. I hope this tip improves your enjoyment. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Dec 26, 2024
steve
1 out of 5 stars
1 out of 5 stars review

did have nice picture quality

bought this tv 21 months ago. did not buy service contract, figured a quality product should last 5 years, well tv quit working , blank screen, 21 months after purchase. called and texted samsung, my 5th samsung tv in last 4 years. just trying to get a partial purchase certifcate, towards new purchase, samsung ignores phone call and text messages, very dissappointing, guess its time to explore other tv optiosns... stay away from this tv, and be cautious of samsung

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Feb 17, 2025
SLamo
2 out of 5 stars
2 out of 5 stars review

Multiple horizontal lines across the screen

I bought this TV 2 years ago exactly and I now have several horizontal lines across the screen. It annoying because I have another Samsung that's about 12 years old and it's still works great. I guess the quality has gone down. Sort of feel ripped off

Review from Samsung Canada
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reply from Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Jan 9, 2025
BewareThisProduct
1 out of 5 stars
1 out of 5 stars review

Bad screen quality

Received this device on an extended warranty replacement of another Samsung TV. Very disappointed in screen quality… this TV has a large vertical section on screen with yellowish green tone to it. Have found no screen calibration available to fix this bad section.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
May 18, 2022
Samsungbff4l
4 out of 5 stars
4 out of 5 stars review

Samsung does it again.

[This review was collected as part of a promotion.] I'm becoming more and more of a Samsung fanboy with each product and this television is no different. I have a 65 inch model in my bedroom, which i use mostly for movies, and the 75 inch model in the living room, which i use mostly for gaming. You would think that this television is tailored specifically for each one of things it does such a great job with both. My bedroom is dark and my living room is full of windows and you can't tell the difference as far as picture quality goes. The brights are bright and the darks are dark regardless of the surroundings.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
Jun 1, 2022
3336969
3 out of 5 stars
3 out of 5 stars review

Great television.. at first.

[This review was collected as part of a promotion.] My TV has INCREDIBLE color out the box. The colors are absolutely beautiful. I am in love with this television but.. I'm dealing with a bleeding effect. I try not to turn my TV off anymore because it's really bad when I first turn it on. Once it heats up, it goes away but the bleeding effect lasts for a while until the TV warms up to it. The audio is great, the features are awesome but consider I purchased this TV for the picture and the picture is going bad, I can't give it anything better than 3 stars.

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

3336969, Thanks for your review! We greatly appreciate your feedback on the picture quality of your new Q60B TV. To optimize your picture quality, please be sure your TV is running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now. You may also want to enable Auto Update for convenience. Should you need further assistance with image quality adjustments, please give us the opportunity to assist! Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Dec 18, 2022
MrBill
1 out of 5 stars
1 out of 5 stars review

Another example of poor workmanship as well as no

Bought it several days ago and have experienced a black spot in screen. This is the same issue as my previous Samsung and am extremely upset with this defect. Samsung really just blows off your complaints as within specs and they will not address the problem. Burnt once again ……… I will move on to another brand from this juncture. Very disappointed with my purchase. Steer clear of Samsung!

Review from Samsung US
Helpful?7KQA9UZNE9C413866371804
reply from Samsung Brand Ambassador

MrBill, It’s unfortunate to hear of your experience with Samsung’s Q60B TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist