Hey there, this isn't great to hear, as we want customers, such as yourself, to have ease and satisfaction with the products you own. We'd like to see if these troubleshooting steps get you back in sync: http://spr.ly/6421RT5fW. Let us know how it goes in a private message on our social media account, @LGUSSupport, with your model, serial, and phone number. ~TammyJo