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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
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4.5 out of 5 stars
stars
2,536 ratings903 reviews
  1. 5 stars76% (1,924)
  2. 4 stars12% (315)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 71-80 of 903 reviews
Nov 23, 2021
Reviewer name: Margo48
1 out of 5 stars
1 out of 5 stars review

Way to small.

My husband and I have been using member's mark incontinence underwear L-XL for years.These new ones don't fit at all.I'm under 200lb and they are small.Please bring the old one's back,or make these the right size.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Hi Margo! We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Mar 17, 2022
Reviewer name: Nanak
1 out of 5 stars
1 out of 5 stars review

Poor quality

These use to fit my husband without issue. Apparently a different manufacturer because what is being sold now is too narrow in the groin area and uncomfortable per husband.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Feb 28, 2022
Reviewer name: unhappy
1 out of 5 stars
1 out of 5 stars review

Still inferior quality product

I used to use these diapers for my husband for years...Sams upgraded for the worst...too small even XL...awful...please bring back the old members mark mens diapers...

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We are sorry to hear about your husband’s experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 4, 2021
Reviewer name: Just Jian
1 out of 5 stars
1 out of 5 stars review

RUNS SMALLER

They are not improved in the least!!! Run smaller and won’t work for our needs any longer. Won’t buy again!! If it ain’t broke, don’t fix it!!!! Sam’s better find another brand to carry or find someone else to make their brand. New one SUCKS!!

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Apr 7, 2022
Reviewer name: jrg0607
1 out of 5 stars
1 out of 5 stars review

fit is awful

Leg holes are enormous and the rise is strange. I have special needs twin boys and name brand s/m fit great but cost is high. I thought Sam’s Club would be of similar quality but these are awful.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Good Morning. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 13, 2022
Reviewer name: QuAnne
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

"Depends"-

excellent quality, better than brand name "Depends" and so much cheaper; keeps husband dry--my only issue is that I ordered and paid for two boxes and only one came, so I am still owed one box, now badly needed as husband is running out.

Helpful?6B08GMGCUQPT13866023202
Apr 7, 2022
Reviewer name: k44
1 out of 5 stars
1 out of 5 stars review

Not as comfortable as they use to be.

I wear the L/XL. I really liked the old members mark underwear. They did the job and were very comfortable. The new improved sizing underwear tends to bunch up and is very uncomfortable.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 20, 2023
Reviewer name: concon
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not his style

When you pull it out of the package and open it it is hardly identifiable. My husband refused to wear it. This is probably a good product for a bedridden person but not for someone using it for occasional accidents. It is more like a giant diaper.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 3, 2024
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Choice of color

wish they also had in the gray, like used to. these are better because larger. The gray looked better if accidentally shown at a doctors office etc/.

Helpful?6B08GMGCUQPT13866023202
Jun 11, 2026
Reviewer name: JOE
1 out of 5 stars
1 out of 5 stars review

THEY LEAK

THEY ARE NOT AS ABSORBANT AS THEY USED TO BE AND ARE NOT MARKED INSIDE TO SHOW THE BACK FROM THE FRONT. THEY USED TO BE MUCH BETTER QUALITY. WILL LOOK FOR A MORE ABSORBANT BRAND.

Helpful?6B08GMGCUQPT13866023202
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.