Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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4.5 out of 5 stars

stars2,476 ratings883 reviews

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Showing 511-520 of 883 reviews

Oct 16, 2021

Shana

1 out of 5 stars review

HATE THE NEW STYLE

I'm not sure why they changed the design of these when they were great to begin with. With the new style the sizing is way off (fit almost like thongs), barely hold anything & leak badly. I will not be buying these anymore unless they go back to the old design & we purchased these a lot. I am sad we have to pay more for the name brand but what is the point of spending anything on these when they do not work well at all? Let us know if you go back to the old design & we will happily buy them again & again.....until then we will NOT be purchasing these anymore which is very disappointing!

Helpful?

reply from Consumer Relations

Good Morning Shana. Please reach out to our Customer service line at 888-301-0332. We will be happy to refund this recent purchase and help in finding the best size for you.

Sep 28, 2021

bd073

1 out of 5 stars review

You ruined a great product

I bought these a couple of months ago for my husband who is a double amputee. The old product sizing was perfect, but the new S/M product is awful. Poor fit. The old product S/M fit up to 38" and fit him perfectly. The new S/M is up to 37" and rolls around his waist and just doesn't fit well. I tried the l/XL and they are now too big and roll as well. Please go back to the old product sizing.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for your husband. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 4, 2024

Peegeee

5 out of 5 stars review

Verified Purchase

Mens

Awesome product tested many this is the best

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Oct 28, 2021

LKD

2 out of 5 stars review

NOT as good as OLD version / fit is smaller too

NOT as good as previous model //// Need to go back to old version

Helpful?

reply from Consumer Relations

Good Afternoon. Thank you for your feedback regarding your recent experience with our new underwear. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 1, 2021

Shell

1 out of 5 stars review

Have to order from someone else because the new ones run smaller and will not fit !!!, And poorer quality

Helpful?

reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 15, 2021

CFWick

1 out of 5 stars review

Please go back

This change in product is not a good one. They are much smaller, and the area for coverage is much smaller. Plus, they are falling apart by the end of the day.

Helpful?

reply from Consumer Relations

Good Morning . So sorry for this occurrence as that is not how this product should perform. If you haven't returned them to the store and have an opportunity to call, please contact us at 888-301-0332 so we can obtain more information and retrieve possible samples for review . Thank you!

Dec 30, 2023

annoyed

1 out of 5 stars review

SEAMS RIP!

will NEVER buy these again . Was using them for months then SUDDENLY they have been tearing at the seam in fact 4 in a row. OBVIOUSLY that wont work. Im stuck at home so i guess I have to eat them.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 7, 2021

Jannie

1 out of 5 stars review

Go back to original

Been using these for my husband since his stroke 3 years ago. This case I just bought is terrible. They don't give at all and are smaller. Please go back to whAt they were. They were more comfortable than the depends brand

Helpful?

reply from Consumer Relations

Good Morning Jannie. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 21, 2022

1 out of 5 stars review

I bought this November 8. I wore 4 of them. I Stopped because the pad is too long in back & that has caused me a physical problem. If I was physically able to return I would

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Aug 9, 2021

tractorman01

1 out of 5 stars review

Poorly made

Have been buying the members mark L/XL for years..now all you have are these in place of the others...They do not fit...I am stuck with 2 boxes and nothing to replace them with..Please go back to the original MM...

Helpful?

reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory.