Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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4.5 out of 5 stars

stars2,476 ratings883 reviews

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Showing 151-160 of 883 reviews

Oct 3, 2021

rkowal

1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?

reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Oct 9, 2021

slowrunningnurse

1 out of 5 stars review

terrible, not new and improved

As other reviewers have noted the new and improved changes have made these disappointing and unusable. The sizing has changed and my 95 year old father can no longer get these on despite buying the same size. Worse than that though is the fact that these leak. He has never had any issues previously with these leaking until the most recent "new and improved" package arrived. This is so disappointing to caregivers who count on these as an economical but effective solution for incontinence issues. I am now having to experiment with other brands to find the fit and absorbency that these used to provide. Please correct the quality issues. Anyone else that finds these unsatisfactory, take the time to live chat with customer service for a refund.

Helpful?

reply from Consumer Relations

Thank you for your feedback. Our sincere apologies for the sizing issues and leakage. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 21, 2021

Eric 45

1 out of 5 stars review

Worst upgrade ever!

Nothing about this redesign is better than the old design. This version is less than half as effective and absorbent. Most of the reviews I've read are now negative. The friends I've recommended this product to are as disappointed now as I am, if not more! Why in the world would you fix it if it ain't broke? Please correct this mistake for your customers sake! Yours truly Eric 45

Helpful?

reply from Consumer Relations

Good Morning Eric. We are sorry to hear about your experience as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

May 4, 2023

Mildred

5 out of 5 stars review

Verified Purchase

Fit and price

Fits well and the price is great.

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Feb 25, 2022

ACH

3 out of 5 stars review

Verified Purchase

Men's underwear not the same

I find the rebranded packaging is also a change in the underwear. Not for the better.

Helpful?

reply from Consumer Relations

Good Morning and thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Nov 9, 2022

Barb

5 out of 5 stars review

Verified Purchase

Barb

Works great for my husband. Very satisfied with this product!

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May 9, 2023

Elbon

4 out of 5 stars review

Verified Purchase

A Great Buy

these are very good they stay up

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Feb 25, 2023

Celestine

5 out of 5 stars review

Verified Purchase

Comfy

Husband wears them after prostate removal and he says they are very comfortable

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Dec 6, 2024

Chuck

4 out of 5 stars review

Verified Purchase

Better seal

Could have better leg openings for a better seal.

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Oct 1, 2022

Elaine

3 out of 5 stars review

Verified Purchase

Panty-Poos

These pants are absorbent enough, but they are a bit skimpy and tight.

Helpful?

reply from Consumer Relations

Thank you for your feedback Elaine. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.