We are sorry to hear about your experience, Robert. Please remember to always use low to medium heat and avoid sudden temperature changes on the cookware, because these will cause metal fatigue, warping, deformation, deterioration of the non-stick coating, losing its nonstick nature. For more care details, please refer to the manual instruction. Also, all Member’s Mark items come with a 100% Satisfaction Guarantee.

Thank you for the great rating and review, Deb. Here are some tips to keep this set last long. 1) always cook on low to medium heat. 2) Always cool down the pans to room temperature before washing. 3) Hand washing is recommended though dishwasher safe. 4) Avoid sudden temperature changes (Thermal Shock) on the cookware. 5) Refrain from using metal utensils or hard objects on the cookware's surface.