We are sorry to have disappointed you with this pan set, Picky. Please know you can return or exchange them anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We're sorry there was an issue with your set, and we're glad you were only using wooden and plastic utensils. Please keep the following in mind while using this set: use cookware protectors when stacking; avoid abrasive materials touching the surface; allow to cool to room temperature before cleaning; and avoid sliding across stove tops or other surfaces. Member Support can be reached at (888) 301-0332 and they can assist you with a hassle-free exchange or return as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for the feedback, Kay! Hopefully the rest of the pans will win you over as well.

We are sorry this set wasn't to your liking, Chiru. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We're sorry to learn about your experience, STEVE. Regular maintenance is essential to the longevity of this set. Care tips include: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, this set is covered by the Member's Mark 100% Satisfaction Guarantee and can be exchange or returned.