We are sorry to hear about your experience with your flat iron hair straightener. Conair is committed to providing the highest quality products and customer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-833-CONAIR5 (1-833-266-2475) or via email to feedback@conair.com at your convenience so that we can get more information to help solve the problem or we may also be able to provide you with a prepaid label so you can send the item back to us. This may also include replacing the item at no charge to you or providing a discount on a future item. If you email us, please use the subject line ‘Conair Review’.