We are sorry you are unhappy with your cookware set, jay. The handles will get hot when cooking on high heat, so we recommend using Medium and Low heat only when cooking. Silicone and wooden utensils for cooking and handwashing when cleaning will help the set maintain its integrity. Please remember all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.

We are sorry to hear about your experience, Kiki. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. For more details, please refer to the instruction manual. If you are still unhappy, please know this set is covered by the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry you are unhappy with the cookware set, zazu. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that includes soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

Due to the high glossy feature of exterior finishing, the Black will have a few different color reflections under the light from different angles. Please know if you are unhappy with this set, you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We're sorry to hear your cookware set arrived damaged, lay2, and we hope your return is hassle-free.