We're sorry for this experience, Edi. Please know you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some important tips for you to care this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (Thermal Shock) on the cookware and lids. 4) Keep the open fire just touching the bottom of the pots and avoid open fire climbing onto the wall.

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that includes soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. The handles will get hot when exposed to prolonged heat in the oven or if the heat on the stovetop is too hot. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

We're sorry to hear your cookware set arrived damaged, lay2, and we hope your return is hassle-free.