We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that includes soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

Thank you for following the instructions, Janice, as it is very important. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, as you can see on the bottom, the small holes on the iron base plate expose the aluminum bottom of the piece to the air. The exposed aluminum oxidizes in the air at high temperatures due to its nature. Therefore, after repeated use, the aluminum at the bottom will discolor. However, we have a tip for you to clean. Baking soda: Mix a suitable amount of baking soda with water to form a paste. Apply the paste to the oxidized aluminum surface, let it sit for a while. Then gently wipe with a damp cloth, and finally rinse with clean water. If you are still unhappy with the set please know you can exchange or return it anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

Thank you for the great review, Kim!

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. The handles will get hot when exposed to prolonged heat in the oven or if the heat on the stovetop is too hot. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

We are sorry to hear about your experience, Charlie. We suggest when using the metal steamer insert, place it carefully on and off any locations. Never use hard objects on the nonstick surface. And always place a piece of paper towel or cookware protector between each other.