We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We are sorry to hear about your experience, Pine987. Please know this set comes with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned at any time. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Hand washing recommended.

We are sorry the package was damaged, GL. Please know if the contents are damaged, they can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We're sorry the set did not meet your expectations and would remind you that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime. Contact Member Support at (888) 301-0332 if you need assistance.