We are sorry to hear about your experience, Jdanaya. Here are some tips for you to maintain superior nonstick performance. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though it is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, and discoloration. However, deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please know you can return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for great review and feedback, Betty!

We are sorry to hear about your experience. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Here are some tips for you to maintain the superior nonstick performance. 1) Always cook in LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down to room temperature before washing. 4) Place a piece of paper towel or cookware protector between each piece when storing. 5) Be cautious when placing the pans on and off any location. Please know you can also return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

This is not Teflon but healthy ceramic nonstick coating. we are sorry to hear about your experience. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.