We are sorry to learn you are disappointed in this set, CEE. Here are some tips to help maintain your cookware: 1) Cook on low to medium heat. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Never use hard objects on the nonstick surface. 5) Place a piece of paper towel or cookware protector between each piece when storing. 6) Be cautious when placing the pans on and off any location. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. If you are still unhappy with the set, please know you can return it for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to hear you are unhappy with the lids, Ki. Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, metal handles can become hot due when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. As a reminder, this set come with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry the cookware set did not meet your expectations, Jessica. If you would, please contact Member Support at (888) 301-0332 and give them a chance to make this right for you through our satisfaction guarantee.

Thank you for the great rating, review, and feedback, Roger!