We are sorry for your experenice with the pans, Nicole. Please remember to cook on Low or Medium heat only and to let the pans cool completely before cleaning. Vinegar and a soft cloth can also help the set. Also, all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.

We are sorry for your experience, Anna. Here are a few more tips for using ceramic cookware: 1. Cook on low to medium heat, always. Since aluminum provides excellent conductivity and delivers even heat distribution, high heat is unnecessary. The use of high heat can permanently discolor and reduce the durability of the cookware. 2. Selecting proper burner size, so heat touches the bottom of the cookware and does not climb up the side walls. 3. We recommend carefully placing pans on and off because sliding across metal stovetops may damage the cookware base. Please know all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.

We are sorry to hear about your experience. To restore the non-stick performance, we recommend soak the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, here are some tips for you to maintain the nonstick performance. 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (Thermal Shock) on the pots, pans and lids. 3) Always cool down to room temperature before washing. 4) Hand washing recommended although dishwasher safe. Please refer to the instruction manual for more details.

We are sorry about your experience, STEPHANIE. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, jena. Here are some tips for you to maintain the superior nonstick performance and shining colors. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.