We are sorry a pan in your set came to you damaged, Britney. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are very sorry to hear that you had a negative experience. We will keep it in mind as we work on improving our products. We suggest cooking on low to medium heat and always let cookware cool down before washing and use a glove before you touch the handles. Keep in mind Member's Mark has a satisfaction guarantee, so if you're not happy with this set we welcome you to bring it back and we will be happy to make it right.

We are very sorry for your experience, Amber. We'd like to remind you that 1) always use on low to medium heat. 2) Avoid sudden temperature change. 3) Handwash recommended though dishwasher safe. 4) Avoid using metal utensils. 5) Use mat when stacking the cookware. Besides, we highly recommend you follow the instruction manual to well maintain the performance as long as it could. For more assistance, please reach out to our Member Support team at (888) 301-0332.