We are sorry to hear about your experience. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. As a reminder, metal handles may heat up when exposed to high oven temperatures or prolonged cooking, so using potholders or oven mitts is necessary when handling the lids, pots, and pans. We have some important tips for you to protect this aluminum set. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature changes (thermal shock) on the cookware and lids. 4) Avoid sharp adjectives that touch the cookware surface. Please know that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry the package was damaged, GL. Please know if the contents are damaged, they can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry to hear about your experience, Pine987. Please know this set comes with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned at any time. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Hand washing recommended.

We're sorry the cookware set did not meet your expectations. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.