We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We apologize for this experience, Melissa. Seasoning your cookware can add a protective layer to help restore its non-stick properties. )Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2)Dry completely with a soft cloth. 3)Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4)Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5)Turn off the heat and let it cool completely. 6)Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, you can return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

Hi, Ann, we are sorry to hear about your experience. This cookware features a stainless steel stay-flat base designed for use with induction cooking surfaces. The diameter of the pan's induction base should be equal to or larger than the size of the induction element one is using. If the pan's induction base is much smaller than the induction heating element, the induction sensor may not recognize the pan and will not activate (heat). Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.

We are sorry for your experience with the set, artenes. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. If you are still unhappy, please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return with the Member's Mark 100% Satisfaction Guarantee.