We're sorry the set did not meet your expectations, Eunice. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry the set did not meet your expectations, GEORGE. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Thank you for your feedback. About the caring ,we also have some tips on instruction manual and because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.