We are sorry about your experience, KARLA. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We're sorry the cookware set did not meet your expectations, CAREY. In addition to the Instruction Manual, regular maintenance is very essential. They are 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We're sorry the cookware set did not meet your expectations, Noel. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.