Hi Jennifer! We want to thank you for taking the time to further discuss your experience with our product. Your feedback is important to us, as it helps us to learn more about potential challenges so we can provide you with high quality, performance driven products. We appreciate it. Should you need further assistance, please give our consumer care team a call at 1-800-346-3278 and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-5pm EST.