Received on date promised and wasn't to difficult to set up but after we got it all together and in place the head doesn't work. Still waiting to have someone come to fix it.

Haven't had this a year and the bed is stuck in upright. I have checked connections and changed batteries in remote. nothing.. I got this for my elderly mother and was so pleased for a minute. Will try to get a hold of manufacturer to see if they can assist. Tired of spending money on things that just do not last.

Member's Mark Queen Adjustable Base - Item # 980249451. Should've purchased an adjustable base years ago. Definately helps mitigate reflux/sleep apnea. No issues with delivery. Functions as described. Quick set up with 2 moderately strong adults. Set on side, screw on feet, flip over and place base in bed frame. I paired it with the Members Mark 12" Queen mattress. Member's Mark Hotel Premier 12" Queen Mattress - Item 980264888 The mattress does not sag through the support to any measurable degree as some describe. The negative reviews here are inconsistent with my experience. I'm glad I dismissed these reviews and purchased this adjustable base.

bought a king and a queen version. Queen version screen broke while tightening the leg, unable to drill it out so forced to use a 2x4 fix. Poorly designed leg supports and got zero help from Samsclub customer service to address other concerns. Did not receive the mattress stay inside the box so the mattress tends to slide down a little when raising the bed.

The frame itself is great, no complaints. The big winner of the system is the app. They need to sell their Bluetooth connection secrets to other apps! Every time I open the app it connects to the bed before I even touch the screen. It is so fast and 100% connectivity every time. I want that in all my other Bluetooth devices lol!

Does what it say it does. 1. It is quite heavy and take 2 people to move to 2nd floor. 2. Some legs segments are hard to separate. we were not able to separate one of them and left that as is. 3. The "bottom" of the 6 leg segment that touches the floor are NOT flat. It is slightly rounded and will create a pressure point on hardwood floor. So, if you have hard wood floor, you'll need to have pads/something soft to spread the weight to prevent it making a depression into wood floor. That might have worked well for carpet but that part is not good for hard wood floor. I'd rather they provided a "flat" bottom. 4. Not much installation instruction but the actual installation was quite easy. Just open it up and put the legs in. connect power and you're good. One of the part (the metal frame at the end of the bed that prevents the mattress from slipping off) cannot be removed from the location tied on the base for delivery until I flip the bed up and use the power/motor to raise the "leg" segment. 5. It also included a "battery" container/carrier that allows you to operate the bed when you have a power outage but it is not an active backup. To use it, you'll need to disconnect the power supply and connect the battery container. I did not test its functionality and am not sure how long a few small battery will last driving those motors. 6. The box arrive quite beat up. I was a bit concern about the content but the base was not damaged.

I had a lot a reservations about buying this base. I thought because if it was cheap it couldn’t be good. I researched, read everything I could including reviews and decided to take a chance on it. That was one of the best decisions I’ve ever made. It is whisper quiet, works very well, is very simple to put together basically it is almost completely out together,you just put on the legs and hook up the wiring. It is very heavy so you have to have at least two people to carry and assemble it. I have no regrets about buying this adjustable base.

I bought this particular frame because of the price and reviews. Let me say the reviews are true, and the price Is still unbelievable. I was afraid I was going to need to buy a new mattress for an adjustable frame, but this one handles my mattress like a champ! Look no further, buy THIS one!

Bottom line, ordered two and will be returning both. First off, FedEx ground is not a good choice for shipping. Both arrived with multiple holes in the cardboard and the products damaged. The first one has a terrible mildew smell that a bucket of Lysol won't take out. I was quite excited to find a base with this many features at the great Sam's price. But unfortunately, the two I received are just not up to Quality standards. I contacted Sam's customer and their only solution was to order a third. Due to the size, these won't be the easiest things one can return to the store. If anyone with Sam's wants to reach out I'd be happy to discuss further.

I am really shocked at all of the great reviews. We purchased a king size...my biggest (only) complaint with it is that it is essentially just fabric and a plastic sheet wrapped around a few metal supports, with about 2 feet between metal supports, which hold up the mattress. When you're laying down, the mattress sags below the supports and you can really feel all of the parts of this bed underneath. Now I know why other brands are more expensive - they're essentially like a box spring cut in 3 pieces to allow support for the mattress, not just fabric stretched over a few metal beams. Setup was easy. Shipping was terrible - box arrived mangled however the product was NOT damaged, but it was left blocking the main entrance to our apartment building, and we did have to carry up to the 3rd floor. I think FedEx isn't suitable as a shipper for this, but not Sam's fault. I think we will be returning this and, unfortunately, opting for a more expensive one.