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Customer reviews for SentrySafe DH-134E Depository Safe with Digital Keypad 1.6 Cubic Feet for
SentrySafe DH-134E Depository Safe with Digital Keypad 1.6 Cubic Feet
3.9 out of 5 stars
stars29 ratings17 reviews
  1. 5 stars62% (18)
  2. 4 stars10% (3)
  3. 3 stars3% (1)
  4. 2 stars7% (2)
  5. 1 star17% (5)

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Showing 1-10 of 17 reviews
Sep 9, 2017
Joey
2 out of 5 stars review

Verified Purchase

Damaged

I bought many things from Sams club but this is the worst buy . Batteries hard to put in and as soon as I opened it was damaged and scraped up the back was literally split

Helpful?5G8I9O8WX98213862171780
reply from SentrySafeProductExpert

We appreciate your feedback and apologize for your unsatisfactory experience with this product. To further assist you, please contact our Customer Support at 1-800-828-1438 and reference ticket number 170912-001891. Thank you.

Nov 18, 2024
Mohammed
1 out of 5 stars review

Verified Purchase

Missing parts

Damaged

Helpful?5G8I9O8WX98213862171780
reply from SentrySafeProductExpert

We are sorry for the experience with your safe. It’s hard to pinpoint how this occurred. If you’d like to return the safe you will need to return it to the retailer that it was purchased from. We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438. Sentry Safe Customer Service

Apr 5, 2020
GF 90
5 out of 5 stars review

Verified Purchase

Just Right For Our Need

This safe is exactly what we needed. My only complaint is that the programming instructions are a bit vague and the print is very small to read while setting it up. After several tries, I figured it out and then it was easy to finish the setup. My suggestion is to lift the door off the hinge pins and lay it flat on a table to do the programming. This only takes a minute and saves a lot of time and kneeling on the floor. It is a very good product.

Review from sentrysafe.com
Helpful?5G8I9O8WX98213862171780
Mar 7, 2018
PTA
4 out of 5 stars review

Verified Purchase

Does the job but be aware

This safe does the job well but be aware, an 8x10 envelope has a hard time dropping into the safe because of the anti-fishing/theft part of the drawer is angled in the back of the drawer. We are using this for our PTA fundraisers and we have to have the teachers fold and rubber band the envelopes. Other than that, it is great!

Helpful?5G8I9O8WX98213862171780
Apr 5, 2023
Lakewayshopper
1 out of 5 stars review

Verified Purchase

Not very safe....yet

There is a plastic guard at the bottom of the batteries that makes it extremely difficult to install the batteries. The instructions for setting up the codes are complicated, but doable. I made it through all of the instructions, set up my codes, but the handle won't budge from the open position. I reached out to customer service yesterday and am waiting for a response. Currently, my safe is "locked" in the open position.

Review from sentrysafe.com
Helpful?5G8I9O8WX98213862171780
reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. Sentry Safe Customer Service

Aug 25, 2017
Mike
5 out of 5 stars review

Verified Purchase

Exactly what I wanted

This is perfect for use as a drop box for school PTO

Helpful?5G8I9O8WX98213862171780
Nov 16, 2021
zford
1 out of 5 stars review

Verified Purchase

Doesn't work

I've done everything the instructions say to do, but when I type in the code, only every once in a long while does it actually let me lock or unlock the safe.

Review from sentrysafe.com
Helpful?5G8I9O8WX98213862171780
reply from CS

We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438. Sentry Safe Customer Service

Oct 3, 2017
Customer
1 out of 5 stars review

Sentry Safe Not Customer Friendly

This product did not work out of the box. I contacted SentrySafe and they recommended that I buy new batteries (the product comes with batteries but, according to SentrySafe, they may have sat in the warehouse too long). I purchased new batteries and the safe still did not work. I contacted SentrySafe who advised that the problem was that I had purchased mere Walgreens batteries and not name brand batteries (Energizer or Duracell). I pointed out to them that the batteries included with the product were not name brand, and SentrySafe could not explain why they had included batteries as part of the package knowing those batteries would not work. I returned the product, thankfully I had purchased at Sam's so it was not a problem to return. As an aside: I did purchase Energizer batteries and the product (unsurprisingly) still did not work.

Helpful?5G8I9O8WX98213862171780
reply from SentrySafeProductExpert

We appreciate your feedback and apologize for your inconvenient experience with this product. We always recommend to use regular alkaline, name brand batteries with an expiration date 9-10 years out from the current to year to ensure the safe is getting enough power to unlock. For more information regarding this product or any other products, please contact our Customer Support at 1-800-828-1438. Thank you.

Dec 29, 2012
MariVeg
2 out of 5 stars review

Defective Product

Received the safe with the initial passcode to get in. The light would turn green, but the handle would not turn to open the safe. After 20 minutes on hold with SentrySafe customer service, they said they wouldn't even talk to us until we replaced the batteries. So, we went to the store, replaced the batteries and still the same thing. Called SentrySafe customer service and held again for 20 minutes with the end result "you'll have to call sams club". Upon further inspection, the safe looked as if it had once been owned by someone else, so it was probably returned as defective and instead of returning it to the manufacturer, I'm pretty sure they shipped it to another customer. Lucky me. Sams was quick to ship another safe, but if you have to deal with SentrySafe directly, it will be a miserable experience!!!

Helpful?5G8I9O8WX98213862171780
Aug 29, 2017
Brenda
5 out of 5 stars review

Verified Purchase

Easy to Program

This is our 2nd Sentry safe and we just love it.

Helpful?5G8I9O8WX98213862171780