Hello Reviewer, this is Maciej from DYMO. Thank you for contacting us regarding LetraTag Electronic Labelmaker tape.<br />Thank you for your feedback. All feedback is valuable to us, and it has been passed on to the appropriate channel. We are sorry that this product, did not meet your expectations. The LetraTag tapes are dedicated for indoor use on flat and dry surfaces. In the future please contact our technical support, they might be able to replace the cartridge after inspecting and establishing the cause of that issue. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the DYMO website, www.dymo.com.

Hello.<br /><br />We sincerely apologize for the inconvenience caused. We value your feedback and we have forwarded the information to the appropriate department to have that fixed as soon as possible.<br /><br />If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />DYMO® Consumer Care