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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 851-860 of 1,572 reviews
Oct 16, 2021
m303
1 out of 5 stars review

Bad size change

Designed by a designer, not a wearer! Old S-M was fine, comfortable fit. New M is so tight it makes my skin erupt in itches!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 17, 2021
POed
1 out of 5 stars review

Zero stars

My mom has been beyond embarrassed by leaks and smell due to these cheap diapers. The change in quality is shameful

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your mom’s experience with leakage and odor as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Feb 14, 2026
APRIL
3 out of 5 stars review

Love these but unfortunately have to purchase others elsewhere since Sam's won't take my FSA/HSA card.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning April. Thank you for your feedback. If you would like additional assistance, Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726. Thank you for your loyal patronage!

Sep 8, 2025
JTX
4 out of 5 stars review

Good product but not available on shelf in club

Used this product for many years with different packaging. It worked well for a bedridden patient. The reason I give 4 stars is because Sams removed it from shelf and made it shipping only with $8. I hope the club will make it on shelf again.

Helpful?5GU7CLX9CFHV13860924960
Nov 21, 2025
CAROLYNE
1 out of 5 stars review

Product is good quality. The problem, if they don't have it in stock, it costs an additional $8 for shipping, for plus members. It's the same will all of their orders reqiring shipping. I'm not sure how much for regular memberships.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Apr 30, 2026
Jackie
3 out of 5 stars review

Not for me

Fit is poor, too much in front and not enough to cover me in back.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

May 21, 2026
Dwan
2 out of 5 stars review

Does not hold. Went one time and it was all over the seat

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 11, 2021
Steelmadness
2 out of 5 stars review

Much cheaper quality and mis sized

This item quality and fit have changed. Quality isnt as good and size was a s/m is now a small. Not happy with the change so now have to search for a better quality than members mark. Sad day for Sams Club

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. Thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 17, 2023
Smith 1998
5 out of 5 stars review

Excellent and worth it a must buy.. highly recomme

These are the best...they feel like real underwear.. soft and smooth...the absorbancy is excellent 👍 they are not as pricey as the expensive ones and in my opinion are better!..I have tried them all for My Mom...these have out done all the rest

Helpful?5GU7CLX9CFHV13860924960
Jun 5, 2022
unhappy sams customer
1 out of 5 stars review

lousy size change

why did you change the size so we don't know what to buy anymore. We innocently buy the same size we have bought for years only to find it way too small. Seems dishonest to me.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.