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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 411-420 of 1,572 reviews
Aug 18, 2021
AH808
1 out of 5 stars review

Sized too small!

I used to buy the S/M underwear, so when this new item came out, I got the M just to be safe. However, it is still too tight! Sizing is MUCH smaller than previous and the padding portion is baggy.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 13, 2021
Nels
2 out of 5 stars review

Not satisfied with newer design

The quality and the sizing have deteriorated considerably. I have been buying these for for my wife for several years and she is now very disappointed.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Nels. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 5, 2021
Sandra 39
1 out of 5 stars review

Size is not the same!

I have bought this for a long time now, however the last box I bought in size large I thought I gained 10 lbs!! They were so tight around my waist they rolled down to the middle of my stomach. Why oh why did you change them?

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Sandra! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 17, 2021
Dale
2 out of 5 stars review

They've changed.

My wife has uesd these for quite some time and loved them. They changed them, made them "better" now she hates them and is looking for something else. They don't fit as well and fall apart.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Hi Dale..Thank you for your feedback. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 25, 2021
Smiley
3 out of 5 stars review

Not the same as bought before

I bought this and have been buying the same size for my mom that weights 80 pounds but the size small this time was way to small don't know why the product size has changed was not able to use them

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. Thank you for your feedback. I recommend trying the new Women’s Medium. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 9, 2021
KY
1 out of 5 stars review

Sizes are wrong

My mom wears size 4 and weighs 100 pounds. The Small or Medium did not fit (too small). In addition, the new material does not stretch. These new underwear or made for small girls, not adult women.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon KY! Thank you for your feedback. The new Women’s Medium should fit waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mom.

Jul 13, 2021
Lynn
1 out of 5 stars review

New sizes run very small

I'd been buying S/M for my Mom and they were perfect. I bought size M in this new style and they barely fit her. They don't stretch like the old style and she said they are uncomfortable. I do not recommend this product.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

HI Lynn! Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jun 7, 2025
Glo
1 out of 5 stars review

Not great product

Absorbent material separates, leaving a void in absorbency areas which causes problems with moisture going into clothes. Sides are also vulnerable to moisture leaks

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Nov 5, 2021
ClubShopper4
1 out of 5 stars review

Run VERY small!

Bought these for my mother-in-law because they were a good deal cheaper than Depends. I "usually" like Members Mark products but these do not cut it! According to my MIL, these don't even cover her butt they're so small. Guess it wasn't cheaper!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 4, 2021
BJ
1 out of 5 stars review

Would never buy again

I normally use Tena, but these were much cheaper. They fit like high ruse underwear. They were not very absorbent. If I start to leak it runs over the sides and down my legs. Wasted my money. Back to Tena…

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning BJ. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.