Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
Back to item details
4.6 out of 5 stars
stars
5,674 ratings1,601 reviews
  1. 5 stars80% (4,518)
  2. 4 stars11% (626)
  3. 3 stars4% (209)
  4. 2 stars2% (97)
  5. 1 star4% (224)

Member photos

  • +67 images
Sort by |
Showing 1,341-1,350 of 1,601 reviews
Oct 28, 2021
Reviewer name: KJ
1 out of 5 stars
1 out of 5 stars review

Horrible!

Do not buy this product! The new design irritates and does not fit well. SAMS CLUB, please bring back the old unisex ones!!!

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning KJ! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jun 28, 2025
Reviewer name: bjw
3 out of 5 stars
3 out of 5 stars review

Not the same as in the past

The last order was not the same as I have ordered many times. Many were glued together, when I pulled them apart it tore part of the panty. Fit is not the same. I will try one more time, if the order has the same defects, I will move on.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 10, 2023
Reviewer name: Peanut
5 out of 5 stars
5 out of 5 stars review

Great keep-dry product.

I really like this product. I have tried others via on-line, in store and nothing compares to the Members Mark brand. I am dry, comfortable and feel that I will have no leaks.

Helpful?5GU7CLX9CFHV13860924960
Sep 4, 2022
Reviewer name: QC
3 out of 5 stars
3 out of 5 stars review

Good product but quality control can be better

I have been using this product for many years. It changed packaging a few times but the quality is dropping. In my recent several boxes, the diapers have hard chunks that cannot be flattened. Hope the issue can be corrected.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Afternoon! We appreciate you contacting us. We’re disappointed to hear about your recent experience with our underwear. We value your feedback so, when you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss this occurrence with you in more detail.

Jul 29, 2023
Reviewer name: Brendasphere51
5 out of 5 stars
5 out of 5 stars review

No more embarrassing mistakes.

No more embarrassing mistakes. No more putting family visits at risk because I'm having early onset issues after having cancer and chemo. These do a great job covering for me.

Helpful?5GU7CLX9CFHV13860924960
Mar 18, 2025
Reviewer name: Samsshopper
3 out of 5 stars
3 out of 5 stars review

Just okay

These are okay. I have a lot of leaks with these. They are cheaper than the brand names but the quality is also different. The diapers dont have full coverage.

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jan 13, 2022
Reviewer name: Jackie
4 out of 5 stars
4 out of 5 stars review

Much better product now!

I have worn the Members Mark Underwear for several years. Wore a L then and now. Am totally happy with the new product! Much improved!!! Thank you!

Helpful?5GU7CLX9CFHV13860924960
Oct 7, 2023
Reviewer name: Vj
5 out of 5 stars
5 out of 5 stars review

Perfect

My mother is 90 and has been using this product for a couple of years. Best thing ever for her..better than the other brand names we got for her in the past. Holds gooood!good!! 👍

Helpful?5GU7CLX9CFHV13860924960
Sep 8, 2025
Reviewer name: JTX
4 out of 5 stars
4 out of 5 stars review

Good product but not available on shelf in club

Used this product for many years with different packaging. It worked well for a bedridden patient. The reason I give 4 stars is because Sams removed it from shelf and made it shipping only with $8. I hope the club will make it on shelf again.

Helpful?5GU7CLX9CFHV13860924960
Aug 17, 2023
Reviewer name: Sheila
2 out of 5 stars
2 out of 5 stars review

Leaking

My mom has been buying these and they worked great…. for a while. Now she says they are leaking and not holding urine. Did you change them? Try to save money on materials? She will be looking elsewhere now

Helpful?5GU7CLX9CFHV13860924960
reply from Consumer Relations

Good Morning Sheila. We are sorry to hear about your mom’s experience with leakage as we want our underwear to perform their best for her. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.