Good Morning. We are sorry to hear about your Mom's experience while wearing the Members Mark Protective Underwear. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining product left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Good Afternoon Mary! We are sorry to hear about your experience as you should be getting only the very best quality when using the Member’s Mark Underwear. If you are willing, please call us at 888-301-0332 so we can obtain more information. We look forward to hearing from you.