Hi, Jeremiah. We are sorry to hear about your damaged unit and would like to learn all we can to see if we can determine where along the line this could have happened. If you would give our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we hope to determine the best way to improve your experience as quickly as possible. Thanks for sharing this feedback & we hope to hear from you soon!

That's great to hear, Simple man. You can tag #simpsonclean on social media to show off your work & we'd love to see the results you achieved on your house. We're happy to know your 3500 PSI pressure washer performed powerfully to tackle the job. Thanks for sharing your experience!