I bought this about a month ago in the hot water feature didn't work from the start. Such a pain to try to re-package and return we use it ONLY as a cold water dispenser. Simply disappointing --to say the least. Don't bother buying.

I loved the idea of this machine but it will not stop dripping. I purchased 3 of them and 2 out of 3 had this issue. There is no customer service line to call for help and I'm very disappointed about that.

I bought this unit and paid the extra cost for the self-sanitization feature. But when I called Primo they said I still have to manually sanitize it like the ones without this feature. So then, this feature does nothing!

After awhile I have to use the self clean button more often or else the water would have a plastic taste to it. Maybe it's from the line that sucks in the water into the tank?

1st unit replaced because water was not chilled enough. 2nd unit was still the same. I am replacing it with a Whirlpool that has ability to chill the water to my liking.

Easy to load, runs quiet, water not as cold as I would like and compressor seems to run a lot The hot water side does give you a nice steaming cup of water for hot chocolate or soups etc. Overall a nice unit for the Price.

After using the machine for two weeks everything seemed to be working fine until my wife tried to get some hot water. Realized the hot water was not working and I will be returning the unit to Sams Club.

The original one we were sent had obviously been opened and the back panel was damaged. The replacement was unopened, but the cold tab did not dispense any water - the hot and room temp tabs did.

We thought we were scoring a great value but we were wrong. This dispenser provides great hot and room temperature water but the cold water fell below our expectations as it's not cold at all and no adjustments can be made

hooked the water dispense up, it worked for one day and then all we could get out of it was warm water. Called the company and we are still waiting for the replacement.