Defective, leaking

Great product

I bought this about two years ago and in less than 6 months it started making a loud buzzing noise and would vibrate very strong. It started getting very very hot and leaked water everywhere. Took it back to Sam’s and was given the hardest time to return it. I finally returned it and bought another one. Same model. I really liked the look of it. Within about 6 months it started vibrating violently and making a very loud buzzing noise so I took it back. I was very disappointed because it’s very convenient to have a water dispenser, but this brand is not the one. Also, I didn’t like that it would blink red like of there wasn’t anymore water but there still was a good amount of water left and it was dispense that water. Hamilton Beach bottom loader is one that I highly recommend. will be going with that brand.

I purchased 2 untis for my company about two months ago, trying to save money, but it has ended up costing me hours of frustration. Initially, both units had issues with the hot water not working. The company did replace them, which I appreciated, but the self-cleaning process is extremely inconvenient. It takes 90 minutes, and then you have to manually drain 1 liter from all three water dispensers. After following the self-cleaning instructions on the replacement units, everything seemed fine. However, after returning to the office from the weekend, the water had a strong chemical taste. Now the company wants me to perform a vinegar flush, which will waste even more of my time and water. I regret choosing this product. I recommend going with a company that provides setup and regular cleaning services to avoid these kinds of ongoing issues.

The hot water dispenser does not work! It wont dispense water when pressed and leaks hot water when not being pressed. I have to place a pad lock on the button to keep the water to a drip otherwise hot water is streaming out. I will return to the store for a refund, since this product is no longer available at Sams Club. I must have bought the last defective item

I had a different version I bought in 2020. It started slowing down so I bought this one. It came dented and after plugging it in, the water started leaking from the spout. Additionally, the cold water button didn't work at all. Unfortunately my local Sam's Club didn't have this in store, which is why I bought it online. FedEx is too rough with their deliveries and Primo needs to fix their buttons or something. Seems like a lot of other people are having these same issues. Now I have to return this to FedEx, which is annoying. Customer service was great, but not much they can do except send me a return label and replacement. If this second order has the same issues I'll be purchasing elsewhere and with a different brand.

I have had this water cooler for 11 months and I have nothing but good to say about it. I'm so happy I purchased it I would definitely recommend it and the self cleaning option is the best! Bottom loading feature is definitely a plus. I'm 70 years old and no heavy lifting just push it right into the loading door.

The cool water and the cold water feels basically the same temp. The cold is cold but not icy cold. Hot water is hot. Worked perfect for oatmeal. I noticed when the cold water light wasn't on and got a drink it would get less cold than originally. Had to wait for it turn on to get cold water. My moms water dispenser colder than mine. Probably would have got it cheaper but wanted this one cause it had the self cleaning and the bottom load and everyone was getting it so I thought it was the best. Also the power cord was very loose like it was bent. I have not tried the self cleaning yet.

I truly love my water dispenser. I even bought one for my parents.

Sorry but I returned it because the door was broken.