Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors

Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for

La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors

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4.2 out of 5 stars

stars1,065 ratings476 reviews

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Showing 191-200 of 476 reviews

Aug 24, 2020

ACLV

1 out of 5 stars review

Gas lift gave out after 10 months

The gas lift now goes down when I sit in it. Sam's state it has been over 30 days and will not replace the chair. I expected several years of service from this. Now it is a waist of money. I will not buy another Office chair from Sam's

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reply from True Customer Service

I'm sorry you are having that issue. It sounds like you need a new gas lift. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Aug 25, 2022

MikeR

1 out of 5 stars review

Poor construction design

The chair back is supported by small retractable pins on each arm. Had the chair for 6 months and one of them sheared off making the chair unusable. Makes for easier assembly, but at the cost of durability. Should be replaced with bolts.

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Oct 3, 2023

3 out of 5 stars review

The chairs do not hold up

We bought two of these. They worked well at first. However, after 1 or 2 years, the synthetic leather began to break down. After just a few years, they look terrible.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. If you need further assistance on your product, please don't hesitate to contact us at 800-379-9773.

Oct 6, 2020

Mike W

1 out of 5 stars review

Buyer bewa, this chair is a piece of junk!!

I bought this chair because it said it supported 350 lbs and im 250 and it doesnt support me it is very wobbly and the back is not locking in place and it constantly makes clunking noises

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reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a seat plate. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

May 23, 2024

Pam c

1 out of 5 stars review

Worst Chair ever as far as construction

I purchased this chair it actually was very comfortable, however it fell apart in less than 2 years. I was totally schocked because I never had a chair fall apart and could not be fixed.

Helpful?

reply from True Customer Service

Thank you for taking the time to share your experience, Hunter. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department so that we can see if replacement part are available. You can reach us at 800-379-9773 or service@trueinnovations.com.

Sep 17, 2024

Shilo

1 out of 5 stars review

do not buy

The chair started peeling after 1 year and warranty said that's tough and they can't do anything about that. Even the warranty purchased through sam's club said it is not covered. Do not buy this, it is cheaply made and will start coming apart.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact ServiceEscalations@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Nov 30, 2022

netseller77

1 out of 5 stars review

Bonded leather???????

From what I understand they pulverize leather products into an emulsion and coat it on material. I have a La-Z-boy chair and after 1+ years it is flaking off. Do NOT confuse this with Genuine leather.

Helpful?

reply from Supplier Response

Hello, we are to sorry to hear that this was not what you expected upon purchasing. All of our products are made out of bonded leather. Although it is sourced from qualified suppliers, to guarantee the best performance and adherence to our quality standards, we understand that this will not always be the case with each purchase. The useful life of bonded leather is highly dependent on the environmental conditions and usage of the chair. Nonetheless, We value your comments as we are always looking to improve our products and customer experience. We would be more than happy to further assist, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 24, 2021

BigolB

2 out of 5 stars review

Not worth the time saved.

Easy set up means weak. I just came home and the little pins that are suppoed to hold the top together finally are loose enough that my grandkis were using it for a slide. I have bought La-Z-Boy products for years. I won't buy from them again.

Helpful?

reply from Supplier Response

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Aug 30, 2022

Samsfan

1 out of 5 stars review

don’t buy the chair

Do not buy this chair, the leather peels away and bubbles all over the chair. It is poorly made and we are very disappointed with Lazy Boy. It is not covered under the warranty even though this a flaw in their production. We wasted our money.

Helpful?

reply from Supplier Response

Mar 2, 2023

TAMAREE

5 out of 5 stars review

Verified Purchase

Varnell Big & Tall Chair

We have several big men in our office. This chair fits them much better than traditional chairs, is very comfortable with good lumbar support and is very durable. Would definitely buy again.

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