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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 61-70 of 199 reviews
Aug 28, 2025
Mike
4 out of 5 stars
4 out of 5 stars review

Medium is comfortable but too firm 4 side sleeper

Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.

Helpful?56MNVX2X80RL13853716325
Dec 16, 2025
GLC
3 out of 5 stars
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

Helpful?56MNVX2X80RL13853716325
Feb 15, 2026
Kathryn
2 out of 5 stars
2 out of 5 stars review

Uncomfortable

I really wanted to like this mattress, but unfortunately it was not very comfortable. Biggest thing is that it retained heat and it kept me burning up throughout the night. Thankfully Sam’s Club has a great return policy and was able to help me return the mattress. So, I appreciate that!

Helpful?56MNVX2X80RL13853716325
Feb 14, 2026
CHARLES
1 out of 5 stars
1 out of 5 stars review

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

Helpful?56MNVX2X80RL13853716325
Mar 14, 2026
MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?56MNVX2X80RL13853716325
Apr 18, 2026
KJ
5 out of 5 stars
5 out of 5 stars review

Hotel quality at home!

I’ve slept a few nights on this 5 star hotel quality mattress and to say I’m rested is an understatement! The top layer of the mattress is the perfect mix of firm yet plush. It’s a solid choice for comfort!

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Helpful?56MNVX2X80RL13853716325
Apr 16, 2026
Linky71
5 out of 5 stars
5 out of 5 stars review

The answer to your sleepless night's dream!

The answer to your sleepless night's dream! Experience the ultimate comfort only available with a mattress like this! Super comfortable, supportive night's sleep can be shipped direct to your front door!

Incentivized Review
Helpful?56MNVX2X80RL13853716325
May 2, 2026
Ms
5 out of 5 stars
5 out of 5 stars review

Comfortable bed to sleep in all night.

This mattress was very large the last "14 inch" mattress I got ended up being thin and only about 10 inches max. This bed is super comfortable and has basically a built-in foam topper from the feels of it.

Incentivized Review
Helpful?56MNVX2X80RL13853716325
Apr 16, 2026
Hello Ello
5 out of 5 stars
5 out of 5 stars review

Comfortable sleep

I love how this mattress is shrink wrapped. It is easy to move into any room. I allowed it expand for about 48 hours. I love the quilted top and the sides are darker. The mattress is very comfortable. It was the best sleep that I had in a while.

Incentivized Review
Helpful?56MNVX2X80RL13853716325
Jul 2, 2026
Michael
5 out of 5 stars
5 out of 5 stars review

true medium firmness, very cool sleeping mattress

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

Helpful?56MNVX2X80RL13853716325