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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 151-160 of 222 reviews
Dec 20, 2025
Reviewer name: Joey
5 out of 5 stars
5 out of 5 stars review

Great return policy, so go for it!

Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!

Helpful?30AH1NYCYB8Y13853716325
Feb 1, 2026
Reviewer name: Phil
5 out of 5 stars
5 out of 5 stars review

I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Helpful?30AH1NYCYB8Y13853716325
Feb 8, 2026
Reviewer name: MICHELLE
2 out of 5 stars
2 out of 5 stars review

Buyer beware - this mattress is not firm.

If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.

Helpful?30AH1NYCYB8Y13853716325
Nov 21, 2025
Reviewer name: BRITTANY
5 out of 5 stars
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?30AH1NYCYB8Y13853716325
Dec 16, 2025
Reviewer name: GLC
3 out of 5 stars
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

Helpful?30AH1NYCYB8Y13853716325
Nov 21, 2025
Reviewer name: ZJS
5 out of 5 stars
5 out of 5 stars review

Pleasantly surprised!

I got this to replace a mattress that cost about 3x this price of this one. I was leery to order something I hadn't laid on but read that Sam's has an awesome return policy, so it felt low risk. It arrived within a couple days. I was nervous that a mattress with springs would be rolled up in a box. However, once I cut the plastic off, the mattress decompressed and seemed full height within minutes. I did smell a slight chemical off gassing the first night, but not after that. I am really pleasantly surprised with this mattress... compared to my expensive one, which was also a hybrid, it is just as comfortable, has the perfect amount of give with the memory foam, but the support of the spring base. I got the medium. I have been sleeping great. I am a side and back sleeper. It has not seemed to sleep hot at all... if anything, it feels a little cooler. I would say the sides are maybe not as reinforced as my $$ mattress, but that's not a big deal to me, as I don't sit on the side of my bed for anything. I am waking up with ZERO back and hip pain, which is why I replaced my mattress to begin with. I was having SI join pain, tightness all down my legs and even in my obliques (I am a fit 45 year old female, 5'3" 120 lbs). I was beginning to think it was just some aging aches and pains, but am just so relieved to have zero pain now!

Helpful?30AH1NYCYB8Y13853716325
Jan 24, 2026
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY THIS MATTRESS! Worst quality control!

DO NOT BUY THIS MATTRESS! DO NOT BUY THIS MATTRESS! DO NOT BUY THIS MATTRESS! If the above warning doesn't convince you, I'll explain why. I bought this mattress to replace a Sealy I bought at Sam's over 11 years ago. The advertised features seemed convincing, and I liked the idea of it being a hybrid mattress because I'm not completely sold on all foam construction. I was also skeptical of a king size mattress being compressed into a relatively small box, but I reluctantly decided to buy it anyway. This ended up being one of the worst decisions I've made in my life. After bringing the mattress home and opening the box to allow it to expand, I was shocked to see that the mattress is folded and rolled under compression. I was thinking there's no way that the coils could not be compromised with this packing method, and I would soon realize that my assumption would be correct. 1. The first thing I noticed was the awful smell coming from the mattress, resembling something like mildew. The literature that came with the mattress noted that there would be a smell and that it would subside with time. This may be true, but it's not a good user experience for something that's claimed to be a premium product. 2. The next thing I noticed was the mattress not being squared (not 90 degrees at every corner). Some of the sides were even curved and would look bad if I had put bedding on it. 3. The foam top beneath the removable cover was not applied evenly with the other mattress layers. You can see in the attached pictures how the foam top has an overhang on one side of the bed. 4. The mattress looked wavy coming out of the box, but I gave adequate time to ensure it was not a problem with the expansion process. Sure enough, the waves never went away after 17 days without sleeping on the mattress. This is the number of days that passed before the attached pictures were taken. 5. The mattress is not true to size as other commenters have mentioned. It was at least 3" too short in some areas, less in others because of the cruved edges. 6. The worst part of all this is the lack of customer support from Sam's. I would not be able to return the mattress the same way I bought it from the store because it came compressed in the box, and I was told that I would have to return it to the store. This is now a huge inconvenience because I don't have a vehicle large enough to transport the mattress in its expanded state. I'll like have to rent a moving truck to finally be done with this poor excuse of a mattress being marketed as a premium product. I have enjoyed being a Sam's Club member, but this experience really has me thinking I should drop my membership and join their competitor that opened a location across the street. I am appalled by the lack of quality control on this mattress. There's no way that the manufacturer is held to any standard, and the worst part is that it's made in the USA, which is supposed to offer the best quality money can buy.

Helpful?30AH1NYCYB8Y13853716325
Nov 21, 2025
Reviewer name: WILLIAM
5 out of 5 stars
5 out of 5 stars review

Very comfortable and supportive.

This is a great mattress if you are a side, or back sleeper. We went with the Medium and it is more on the firm side which is what we were hoping for. Other reviews seem to describe this so that is how we made our decision. This is very supportive and supportive right to the edge of the mattress. This does not seem to get that warm and we did end up putting a mattress topper on it since my wife like a softer top. It really did not change much in my opinion since they just squish down to the actual mattress. Yes I would recommend this. I am 59 and a hard worker with the normal aches and pains that come with hard working and I definitely get a good nights sleep.

Helpful?30AH1NYCYB8Y13853716325
Feb 4, 2026
Reviewer name: Jamielee
1 out of 5 stars
1 out of 5 stars review

Terrible quality

I've been trying to buy a mattress for 3 years. I've bought memory foam and I hate it due to it making my hips hurt and I sink so far down into the bed I have to climb out. I thought this would be a good choice as it's hybrid. No. I got it in a box all rolled up. Opened it and let it expand. I bought the ultra plush thinking it would be perfect. It has a zip cover on it and there was tons of slack like it was missing 1/4 of the mattress. The springs were sticking out really bad. I slept on it two nights and it caused horrendous back pain. I happened to have another 3inch memory foam mattress from a camper van I sold. I forced that mattress into the zip cover and I have salvaged it. No way was I going to try to return this as I would have probably had to haul it over an hour to my nearest Sam's Club. But it was NOT worth the over 400$ I spent on it. I do not recommend.

Helpful?30AH1NYCYB8Y13853716325
Nov 21, 2025
Reviewer name: Ribpsain
2 out of 5 stars
2 out of 5 stars review

Liked the price slept great for 2 days. The the pain started gradually getting worse 6 weeks in rib pain lower back pain so bad 2 trips to doctor for exrays chiropractor many times. Could be I'm older or wrong firmness or just not for me. Its weird seems soft and hard make it make sense. None the less its going back never hurt this bad on cheap spring matresses maybe my body is like dude you waited to long ive slept on some pretty rough stuff but never had rib pain like this my god never anther hybrid ugh.

Helpful?30AH1NYCYB8Y13853716325
reply from Member's Mark Team

Thank you for sharing your experience with us. We’re glad the mattress felt comfortable at first, but we’re truly sorry to hear that it led to discomfort and pain over time. We understand how frustrating it must be to expect restful sleep and instead deal with rib and back pain. Mattress comfort can vary greatly depending on body type, sleep position, and firmness preference, and it sounds like this hybrid model wasn’t the right fit for your needs. Please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.