Hello, We're sorry that you're not satisfied with the comfort of the mattress. We understand that mattress comfort is a personal preference however if you are within your return period with Sam's Club please contact them directly and they would be glad to assist you with a return or exchange for a mattress that is better suited to your needs. Thank you.

Hello Heather, Thank you for your review and we apologize that you are experiencing decompression issues. If you are still within your return period please contact Sam's Club if you are outside please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.